I left a review months ago and all hell broke loose since then. The retailer was not fully truthful to Hannah Huckaby about the flooring I ordered. Come to find out, the flooring was not in stock and had to be shipped from another foreign location. And the supply ship was in the middle of the Pacific. Thus, we had a month delay before flooring could be shipped to store. A MONTH BEHIND HOUSE CLOSING! When Hannah called me and explained explain the situation to me, I was angry and very disappointed!!!! However, Hannah being who she is, invited us for another flooring consultation. She went to war for us! And I must say that at the end of the day she made it RIGHT! Originally, we wanted a particular floor, and it was beautiful, better quality, and more of the luxury style we originally wanted but was significantly out of budget! Hannah made all that happen! Look, this young lady is wonderful to work with. And she knows her stuff! Heck, I'm still trying to figure out how she got me a credit! I would recommend Hannah Huckaby to anyone who is looking for flooring. She takes the time to understand your needs and will not pressure you into something you do not desire. Awesome lady folks!

Google Review

Submitted by Doug Johnson on Wednesday, Apr 17, 2024

5 Star Testimonial by Doug Johnson

Overall

Our designer, Hannah, did an awesome job helping us select the tile and grout for our new modern farmhouse. Her knowledge of the Prosource inventory and her design taste complimented our house perfectly. Our new home is definitely better because we used Hana’s expertise. Thanks Hannah!

Google Review

Submitted by LOOKING GOOD on Wednesday, Apr 17, 2024

5 Star Testimonial by LOOKING GOOD

Overall

We had the opportunity to work with HANNAH and DANIEL at PROSOURCE. Both of them were extremely helpful. HANNAH went out of her way to make sure she showed us things we may like. She understands your personal style and works hard to meet your design goals. Go look for HANNAH

Google Review

Submitted by MIGNON THOMAS on Thursday, Mar 28, 2024

5 Star Testimonial by MIGNON THOMAS

Overall

My husband and I decided to visit ProSource after not being completely satisfied with the product from another local company.....and we are so glad we did!! Hannah Huckaby immediately greeted us with a warm welcome and we knew right away she was knowledgeable about the products she sells. We felt she wasn't just trying to make a sale but genuinely wanted to ensure we walked out the store thoroughly satisfied with a quality product…and we did. We felt no pressure, she focused on our needs and advised us on a better-quality product than what we originally had. She is good at what she does and is genuinely good person so ask for Hannah.

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Submitted by Terry Seamans on Thursday, Feb 29, 2024

5 Star Testimonial by Terry Seamans

Overall

I’ve worked with Dawn on several projects. She has been extremely helpful!

Google Review

Submitted by Bridgette on Tuesday, Feb 20, 2024

5 Star Testimonial by Bridgette

Overall

We went here to source our tile for a new build. We had to wait even though we had an appointment but in the end they were very helpful. We picked out the kitchen tile and shower tile. There are a ton of selections and some stuff that it doesn't appear they've ever sold because they didn't know the prices. I don't love how it's set up to do your tile shopping, but it is a one-stop shop for all your tile and flooring needs.

Google Review

Submitted by PowderedToastMan!!! Chester on Monday, Feb 19, 2024

5 Star Testimonial by PowderedToastMan!!! Chester

Overall

My fiance and I went in today looking for flooring to replace in her home. Come to find out it was actual wood. The customer service from David was purely top notch. The best we’ve dealt with and knowledgeable when it came to what we were looking for/needed. Would recommend anybody to their store!!!

Google Review

Submitted by Janet Hosier on Tuesday, Feb 06, 2024

5 Star Testimonial by Janet Hosier

Overall

Hannah, our sales women went out of her way to help us. She had very good experience in picking out colors and textures. She made it so easy for me.

Google Review

Submitted by Bruce Schratz on Monday, Oct 02, 2023

5 Star Testimonial by Bruce Schratz

Overall

ProSource has the goods and knows how to deliver them! Bill Ross and Lori Pitcock make it easy to get the right products identified and ordered for on time deliveries.

Google Review

Submitted by Charley & Rebecca Sullivan on Friday, Jul 21, 2023

5 Star Testimonial by Charley & Rebecca Sullivan

Overall

For the record: David Olson went above & beyond to help us locate a couple of samples of flooring that we needed to match some stain colors. We thank him sincerely for his help.
the Sullivans.

Google Review

Submitted by Loretta Wilkerson-Whitney on Tuesday, Nov 15, 2022

5 Star Testimonial by Loretta Wilkerson-Whitney

Overall

I was within 2 days of missing out on a sale, but the staff at ProSource worked with me to make it happen. The wood flooring I purchased is beautiful and selecting from their list of installers proved to be a great decision. Heard Tile & Flooring did an excellent job. Altogether a successful experience!

Google Review

Submitted by Wbnewson on Wednesday, Aug 10, 2022

2 Star Testimonial by wbnewson

Overall

UPDATE: Devon - the Manager - reached out to me and LISTENED, acknowledged, apologized and offered a remedy to the issue the employee created. I appreciate the effort that the Manager took to find me and to offer an apology. GODD customer service goes a long way to retaining and gaining clients. I’m changing my rating because my experience with Bill- the original gentleman that helped me and Devon the Manager was stellar..... one bad apple shouldn’t ruin the bunch.

Recently visited the store to chose the materials for a 1st floor remodel of our home. Our contractor sent me to Alan at ProSource. When I stopped by on my lunch hour I was told Alan was at lunch. I was encouraged to look around and BILL another salesperson offered EXCEPTIONAL service! BILL was knowledgeable, friendly, patient and very attentive for a sales guy who ultimately would not benefit from this hour plus interaction. When Alan returned, Bill introduced us and THIS is where the EXCELLENT customer service ends. I briefly discussed with Alan the project, showed him the materials that had been chosen thus far and what was left to be done. We SCHEDULED an appointment for the following day, and I left. When I returned at my APPOINTED time Alan was with another customer so I politely sat down and waited. TWENTY - 20 minutes later Alan comes over with his client to tell me it may be a while, and would I like to come back later. I explained that I left work, a 20 minute one way drive, for this appointment and coming back today was NOT an option. Alan then stated that “well it may be a while because she - the other client- was remodeling a whole church” he also suggested I might ask someone else to help me. Let me REMIND, I had a scheduled appointment! We discussed prior to the SCHEDULED appointment the need to move forward quickly with choosing materials so that they could be ordered. Alan was supposed to check availability of the items that Bill- the other salesperson- and I picked the day before. I discussed with Alan my limited amount of time due to the demands of my job and that THURSDAY afternoons where the BEST time for me to meet. He checked his calendar, said it was wide open and SCHEDULED me. We even discussed that due to the scope of the job we would need to set aside a couple of hours for the appointment. To show up for my SCHEDULED APPOINTMENT only to be brushed off and dismissed is UNACCEPTABLE. I rearranged my work calendar and scheduled my afternoon off from work, drove 20 minutes to meet with someone who didn’t even have the decency to acknowledge his mistake, apologize and take a moment to introduce me to another sales person and explain to that person the details of the job. While I would like to work with Bill I am so put off by the blatant disregard for my time I would rather take my business to another establishment.

Google Review

Submitted by Hermese Simpson on Friday, Jun 25, 2021

5 Star Testimonial by Hermese Simpson

Overall

I scheduled an appointment on April 1st to meet with Doc so my husband and I could look at items for a bathroom remodel. After being in the store almost 30 mins and Doc not assisting us, I approached the reception area and asked if Doc was notified we had been waiting for him. He was called and greeted us while apologizing because he had not been told we were there waiting for him. He then asked Amy if she could assist us with looking at items for our bathroom remodel. Please note Doc did advise me that this was not his area of expertise and would have someone assist him. We met with Amy that day and then once a week for the next two weeks working out the details of what we wanted for our bathroom remodel. She advised us that everything we were picking out was on sale this month. The third week we met with her we was expecting a quote on all the items we had picked out and was going to see the design come together. The estimate was not available when we arrived at the appointment. She stated she was inputting the information. We didn’t make this a big deal because we had another option we wanted to receive a quote for as well. After she showed us the design, we wanted to make changes and provided her with information on the other option for the space. As the meeting came to an end, she indicated she would provide us with the estimates the following day. A week passed and no estimate was received or any kind of follow up to let us know it wasn’t ready or when to expect it. I finally sent her an email following up on her sending us the estimates and pictures to provide to the contractor. The next business day she responded that she will work on the estimate and send it that morning. To date, we have not received the estimate or any additional communication from Amy. My husband has called and even stopped by to try to speak with her. It seems that customer satisfaction is not a priority. There is no reason we should have had to start trying to huntAmy down for estimates after meeting up with her three weeks in a row. We took out the time meeting with her and creating a design for our remodel to just be left hanging. If she did not want our business, she could have just told us that at the first meeting and we could have taken our business elsewhere instead of waiting five weeks and having to go and start over. Her actions has delayed our remodel. The treatment received is very disappointing after purchasing flooring from them on more than one occasion. I do not recommend this place.

UPDATE: Amy called at 3:57 apologizing stating she would send the estimate before they closed at 5. It is currently after 5 and still no estimate.

UPDATE TO THE UPDATE: I came back to update my review. I changed the rating but didn't get an opportunity to complete my update due to dealing with something personal. I would like to say that my husband was contacted immediately by management. They requested to meet with us. We met with Devon and Bill. During this meeting they asked us to provide details on what transpired. They assured us that what we experienced is not how they handle business and that they take pride in providing excellent customer service. They asked is to give them the opportunity to make it right by giving them another chance. They paired us with Daniel to complete the process. Daniel got with us and completed our order and has communicated with us through put the entire process. We are now satisfied customers.

Google Review

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