I gave these guys $180.00 on June 13th to replace 3 letters for my sign. I called earlier today July 7th to see if it was ready, the lady said it was but she wouldn't tell me when it was finished (actually they wanted me to forget about it so they can keep it for themselves and sell it ?). I came to the shop to receive my item. But, was filthy and on the ground on.
I asked a guy who grab a invoice that was attached my sign , and he didn't give me a real answer when it was finished.
I asked him for the amount of money I paid for the repair should at least get it clean. He told me they DON'T get paid to do a service cleaning!!!
I looked at photos in these reviews of other projects they did , they looked clean to me ?.
Horrible customer service.???
Now I know I got the Black ? price.

Google Review

Submitted by Mike Guyer on Sunday, Jan 01, 2023

5 Star Review by Mike Guyer

Overall

Great selection of neon from every genre you can imagine e.g., sports, beer signs, etc. They also do neon repair, and I mean rally good repair at a reasonable price. Had one of my beer signs repaired here.. wow what good work

Google Review

Submitted by Maralina DG on Tuesday, Jul 20, 2021

5 Star Review by Maralina DG

Overall

Wow this place does amazing work! Pretty much any design you want in neon! My fiance had his logo done and it's the most amazing, gorgeous logo in neon! Absolutely awesome!! The work is done there along with others already done. The folks were super nice and obviously talented.

Google Review

Submitted by Charlie Campbell on Thursday, Jan 31, 2019

1 Star Review by Charlie Campbell

Overall

I don't normally write bad reviews, but this was one of the most unprofessional experiences I have ever had.

I accidentally dropped my neon clock and broke the tube of neon, so I looked up a neon shop in the area with the best reviews. When I took it in, i was told there were two options. 1. Fix the existing tube of neon, but there would be a visible weld mark or 2. Replace the entire tube with no weld mark. I chose to replace the entire tube because not having the weld was important to me. I explicitly asked again about the new tube of neon not showing the mark and I was again told that was correct. I decided to go ahead with it and they said they would let me know when it was ready. 10 days later I had not heard anything from them, so I called to check in. They said it had been sitting there ready for days. I figured it was annoying, but no big deal, and went in this morning to get it. When I got there, the clock I was given was not the work we had agreed to. I will post photos below. They replaced the neon tube as we agreed, but it had a glaring weld mark. They also pinched the tube too thin on the opposite side, so the color is not consistent.

SO - I asked the guy at the counter (the same one who I spoke with when I dropped if off that assured me there would be no weld mark). This time he told me that what I was asking for wouldn't work since they only had 4 ft tubes of the blue neon and anything would have a weld mark. He said the only option would be to do a different color for triple the price. I reminded him of our previous conversation, and he said it wasnt his job to do that. When you are the face of the business you cannot place the blame on someone elae. I said, that's not the problem, I just wish I would've been given a call so I had the choice to decide whether or not I wanted it done. I was aggravated and told him that wasn't the work we agree to. He said the most he could do was discount the job by $20. I wasn't asking for a discount, I felt it should've been made right. He even joked after that at least he knew for next time.

The terrible work was a product of the lack of communication and the horrendous customer service. Save yourself the trouble and go somewhere else.

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