Apache Equipment Rentals Reviews

Submitted by Sanford Joseph on 06/21/2018

1 Star Review by Sanford Joseph

So I just got done returning some equipment it was a jackhammer I Was quoted $100 + tax at 8.5% well All of a sudden their charge me a $160 I asked him why they told me a $100 flat Then when I mention something about it they're like what we can get a down To $129.36 for you I will never be coming here again for any kind of rentals they've lost me as a customer. And I will be reporting them for fraud and misleading customers

Wow, I just rented a Jack Hammer from here and OMG, So I Went in yesterday, was told $100 a day. I even asked do you have a smaller one for a bit cheaper and they said no.Then they started asking me what I needed as far as bits did I want both kinds and I asked what is the charge and they told me nothing so I said okay if there isn't a charge I will take both and again I asked before I left for the third time and the older guy that quoted me the $100 and the younger kid Justin I believe his name was and again they both said the total was $100 + tax. anyways I asked them what the total was so i could pay the bill on the tool, so I was like cool see you tomorrow. Today I took the rental back and asked for the total and was advised it would be $155.96, I was like wait a minute $55 in TAX. they were all no its $100 + tax + the 2 Bits + a 14% back end insurance charge I was all like really why didn't they tell me that when I asked, The GM's response oh we usually only deal with contractors and they all know the BACK END expenses, I advised him that why I asked for my total twice and they repeatedly said $100 + tax and no charge on the bits cause they come with the tool. Now I speak very clearly and very concisely so This shouldn't be an issue, I called and spoke with the GM today and he was so rude, first he tells me no we only deal with contractors not usually a homeowner (I told him I run Sanford Services) and that I was doing a home project, then he tells me I was there and hard you and I was all then you heard te
hem repeatedly tell me that there was no other charges (for the bits) and it was OTD $100 +tax.. The GM then advised me that why they usually only deal with CONTRACTORS not HOMEOWNERS, so this company feels that a HOMEOWNER doesn't deserve the same respect as a CONTRACTOR REALLY... I then asked to speak with an owner and was told they were not in so i asked when will an owner be in and the GM goes sir they wont be in the owners never come in.Then the GM said Sir I split the difference with you and there shouldn't be a problem. I advised him at that point that he leads his men and as a manager is this how he leads and trains his men, HEY JEFF next time tell the HOMEOWNER the BACK-END costs up front so they can keep up with your CONTRACTOR. I will be contacting the owners and advising them of the rude treatment from a GM that works foe them