The customer service is sickening and this company lacks integrity. They are the actual thieves they claim you’ll be protected from- which is a really nasty hypocrisy. I called several times to cancel my service- it is only possible through phone and by business hours and the wait was an hour to talk to anybody every single time. When I finally got in touch with a human being, it was very vague. The guy denied there was cancellation fees and told me my final bill would be sent within 4-6 weeks by mail only. He also could not give me my confirmation of cancellation and said an email would be sent within 24-48 hours. I still have not received it, and upon checking my bank account this morning, found that they took $157 from me. I asked the rep if I needed to return the equipment, and all he said was “no”. Additionally, I am still going to be charged for another month of service since they say it takes 30 days to cancel from the time of notification, essentially another pay period. This is a disgusting, gross, and overall unscrupulous business practice. DONT EVER SIGN UP WITH THESE CROOKS. I am contacting my bank, and will be filing with small claims. I received NO notice of what that additional and instant charge was for, so in my mind, it is fraudulent. I was misinformed by their phone agent, and overall taken advantage of

Google Review

Submitted by Denise Gelis on Monday, Nov 23, 2020

5 Star Review by denise gelis

Overall

My ADT rep Steve Bystedt was extremely efficient, professional, knowledgeable and informative in explaining a new upgraded Smart system for my home. He took time to evaluate best options for me and made useful suggestions for my home upgrade. He told me the amount and scheduled my upcoming technician to do the installation. Very pleased with his services!

Google Review

Submitted by Darrel Galletly on Thursday, Oct 01, 2020

5 Star Review by Darrel Galletly

Overall

Stephen from the ADT Concord, CA office was fantastic!! He arrived early was very efficient with our time and installation was smooth and perfect! You couldn't ask more from a Tech than Stephen. Ask for him by name. Trained us all on the performance of the security system and cameras. ADT has a great system and now we all feel secure in our home!!! Thanks again ADT!!

Google Review

Submitted by Donna Sykes on Monday, Jul 23, 2018

5 Star Review by Donna Sykes

Overall

Our technician Josiah was very good. He was polite and very knowledgeable about the ADT system. He gave us a lot of information about how to use the ADT system concerning setting up the accounts and the App on the phone. He has excellent customer service skills. He gave us his number in case we had any questions. If you need someone to come out to setup a system for you, I would recommend Josiah.

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