I scheduled a move-out cleaning a month in advance to give them plenty of time to accommodate me, but when it came to the day of the cleaning, they messaged me an hour and a half beforehand to let me know the cleaners would be two hours late. This is after I planned my schedule around the scheduled cleaning, and they badgered me via text and email for weeks to remind me that if I canceled or rescheduled within 24 hours of the appointment, I'd be slapped with a late fee. But when it comes to holding up their end of the bargain, MaidThis fell completely short of the mark. Their cleaners were then an additional 45 mins late on top of the two hours' tardiness. When their customer support team responded to my complaint, they asked for a phone call which I granted, and then promised to call the next day to discuss refunding me — that call never came, and they now seem to be ghosting messages. Don't waste your time or money.

Google Review

Submitted by Catherine Cameron on Thursday, Nov 12, 2020

5 Star Review by Catherine Cameron

Overall

Awesome! Today's cleaning by Teresa was super efficient and I'm still basking in how clean our house is - I don't think it's ever looked and felt this good. So grateful for the fantastic service. The customer service is great too and the service is very easy to set up and use.

Google Review

Submitted by Cathy Cremona on Tuesday, Oct 06, 2020

5 Star Review by Cathy Cremona

Overall

I had my first cleaning with MaidThis for my 2 bedroom apartment and I must say that I am highly satisfied! Andrew did an excellent job, came on time, and left my home looking and smelling fresh and clean. He was very professional, courteous and friendly. I am very pleased with my first cleaning and will be booking subsequent biweekly cleanings going forward. The rates are very affordable (less than $100 per cleaning) and well worth the money. The booking process was easy and I had a couple of questions and they responded to me very quickly and made me feel valued. I am extremely pleased with Andrew and MaidThis!

Google Review

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