It pains me to write this negative review. I have used Mya Cleaning for 4 years - and this will be my last time due to an $100 upcharge for excess clutter. I've always paid $200 for 800 sq-ft but only ask for my kitchen and bathroom to be cleaned for that price due to excessive clutter in those two areas. In addition to the reduced cleaning areas, I help clean AND I tip each cleaner generously. They've always done a bang up, beautiful job, and the cleaners have never complained and have left happy. But something has changed about the company - and most recently I was charged an extra $100. I hope the company shared the upcharge with the cleaners because they just stole their tips! Oh well! Thanks Mya for the many years of good service! Onwards!

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Submitted by Samaly Chhat on Thursday, Nov 10, 2022

5 Star Review by Samaly Chhat

Overall

Amazing is an understatement. Cleaners showed up and got right to work. They were professional, courteous, and very nice. They even cleaned all baseboards and put away all my dog toys which they are a lot lol absolutely a great experience. Booking online was also very easy and convenient. Thank you Mya Cleaning :)

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Submitted by Kyra James on Friday, Feb 04, 2022

1 Star Review by Kyra James

Overall

I was advised that the cleaners would be at my house between 8-9. They showed up at 9:30 citing a tire problem. They didn’t advise me until after 9!

After they said they were finished cleaning, I went through the house. Everything was covered in dust and cobwebs. They didn’t clean out the medicine cabinet, as pictured. Even after asking them to re-clean parts of the floor they missed, they didn’t.

I’ve attached a picture of a moist paper towel that I used to wipe the floor after the cleaners left. It’s so filthy and disgusting that I want to throw up! They didn’t even bother to wipe off the top of the fridge. What I keep noticing as the days progress are more and more problems with the service I hired this company to accomplish.

I would neither recommend nor would I use Mya again. Waste of time and money. Upon complaint, they offered a tiny fraction of my money back! I will now dispute the charge with credit card company because these women must have been doing any else but cleaning! I would never use nor recommend this company… EVER!

Update… after reaching out again to show more pictures of the poor condition my house was left in, I was offered a full refund and what I believe was a heartfelt apology. While the cleaning was sub-par, the customer service was not!

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