Joni was so great to work with and George was knowledgeable and taught us a lot! Everything turned out exactly how we wanted it and couldn’t be happier with our pool.

Google Review

Submitted by Kenneth Lorton on Monday, Aug 26, 2024

5 Star Review by Kenneth Lorton

Overall

Cost? Competitive. Craftsmanship? Superb.
End result? Beautiful. Any issue that arose during the project was quickly and professionally resolved.
Thank you Aquos.

Google Review

Submitted by Jessica Jones on Thursday, Aug 08, 2024

5 Star Review by Jessica Jones

Overall

Aquos did not disappoint. From start to finish Sheree Wood was there every step of the way to help answer my questions. She was so incredibly responsive and set my mind at ease. Every construction team for each phase of the project was professional . Frank was very patient and helped me understand everything I needed to know as a first time pool builder. Highly recommend this team!

Google Review

Submitted by Marsha L on Friday, Jun 07, 2024

5 Star Review by Marsha L

Overall

Frank from Aquos Pools is the best! He is knowledgeable and efficient in everything regarding your pool equipment. He answers your texts promptly and professionally ( from the start up of our pool equipment to a recent visit to help us), he has been fantastic! This is the kind of service that you need for anything regarding your pool equipment and the upkeep going forward. Thank you Frank for being so helpful and coming out to triage issues so fast, great guy, great service!!!

Google Review

Submitted by Jorge Contreras on Wednesday, Apr 17, 2024

5 Star Review by Jorge Contreras

Overall

In 2017 we had a pool built by Aquos Pools in Manteca California we were very pleased with the results. In April 2024 we had an issue with the pool controller, they responded promptly and professional. We highly recommend them if you are planning on building a pool.
Pat and Jorge Contreras

Google Review

Submitted by Steven Welch on Friday, Oct 20, 2023

5 Star Review by Steven Welch

Overall

I highly recommend Aquos Pools.
Beautiful design by Joni. Their office always available to answer questions & update us on the schedule. Pool equipment is designed to save on maintenance. And our pool was completed ahead of schedule.
Awesome company!

Google Review

Submitted by Lorena Michel on Monday, Jun 26, 2023

5 Star Review by Lorena Michel

Overall

Aquos pools did our pool a few years ago. With such a big financial investment, we searched and interviewed multiple pool companies for the right fit. Aquos won our business due to the ease of planning, construction, and instruction along the way. Joni helped design our pool and guided us throughout the process. She was so easy to work with and you can tell she's been doing this for a long time. Once the ground dried, it took 2 months for our pool to be finished. It was actually finished before our original timeline. There were no problems or hiccups along the way. We have definitely have enjoyed our pool

Google Review

Submitted by Chris L on Wednesday, May 20, 2020

1 Star Review by Chris L

Overall

When we decided to put in a pool, we met with five different companies.

Aquos designer Joni was extremely easy to work with. She listened to what we were looking for, made changes as needed, answered all our questions, provided insight and recommendations. We were impressed with the visualization software of what our completed pool and backyard would look like and the fact that this is a family owned and run company. We signed with Aquos in November 2019. We were given a dig date for December 2019. We didn't hear anything from Aquos through December and got a knock on our door on a random Saturday in January from a guy saying he would be digging our pool and wanted to look at the project. He stated he would be digging the pool Thursday of the next week. Come Tuesday, we get home and our driveway is blocked with trucks and dirt; they were digging the pool. This should have been our first sign that communication would not be what we expected. We very rarely heard from the lead scheduler Ozzy. I would often call and text without receiving a response for days at a time. If I was lucky to get a response, it was never a straightforward answer, always open ended or he needed to check with someone else. For example, we had an issue with the deck, and I was always told someone would be out Monday or Tuesday. They would not show up, then it was Wednesday or Thursday, then next week. We never knew where we were in the project, what the next step was or when someone would be at our home.

One of the main reasons we chose Aquos was because of their family owned and run status. They may be a family owned and run company, but they subcontract out all work. The only part of the project Aquos/Bud's concrete competed themselves was the initial dig. Everything from rebar, plumbing, gunite, tile, concrete, plaster, was all subcontracted out. This makes it extremely difficult to hold anyone accountable. This makes communication even more difficult since we didn't have anyone to speak with directly. Every time we would ask a question, we were told we had to get in touch with Aquos and as stated, communication was close to nonexistent. This was extremely frustrating when there were issues to be addressed. The only time communication was timely, prompt, and direct was when a payment was due.

My husband took it upon himself to get started cleaning up our yard since all the subcontractors left such a mess and so much garbage. Andrea was helpful and sent someone out to clean up, but the yard needs more work and he left their fence and a large piece of wood. I'm not a concrete expert, but I don't think the wood stays on the back of the wall forever? Are the tiles supposed to be this dirty? This is extremely disappointing when you pay a company such a large sum of money and get such mediocre work.

A light at the end of the tunnel was Frank, who met with us and walked us through all our equipment. He provided us with so much informative and detailed information not only on our equipment but water chemistry and how to keep our pool sparkling. I am now worried about the owner’s responses to other posters regarding issues pertaining to their saltwater pool, as that is what we went with based on Joni's recommendation. We've also been told by a concrete specialist to anticipate deck issues in 3-5 years based upon the lack of a border and expansion joints. Only time will tell.

Joni, Frank and Andrea were all amazing and our pool is beautiful (if you don't pay attention to the details) but if we had to do it all over again, we would go with a different builder.

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