Thanks for the setup of the new water heater. They came early, very professional, quiet and they were finished in half the time I thought they would take. I was really happy with the whole experience, thanks again

Google Review

Submitted by Tony on Thursday, May 23, 2024

4 Star Review by Tony

Overall

Jeff
Came and checked out what had to be done. Next step he will inform Choice Warrantee of the cost to fix the leak. Hopefully the job will be scheduled soon so that I can use the bathroom. Thanks Jeff for your courtesy.

Google Review

Submitted by Debra G on Wednesday, May 15, 2024

3 Star Review by Debra G

Overall

Both plumbers exceptional professional. One problem the plumber who came out on the 29th of April stated that you can't snake a bathtub. You had to pull the toilet and snake from that location. So I waited three weeks for the company to send out a second plumber after my insurance okayed the toilet being removed, just to have the second guy snake the tub. And nothing has been resolved, my tub still doesn't drain. This gentleman says you can't unplug the tub through any other drain except the TUB. Now my question is this, which plumber is correct ? My house sits on a slab with no crawl space. Now I am just a wee bit angry. Will someone please tell me the truth? I need my tub to drain.

Google Review

Submitted by Joe Chiang on Monday, Apr 29, 2024

5 Star Review by Joe Chiang

Overall

Manager adjust the appointment time frame, avoid another slip or reschedule. Technician Jeff keeps updating his on the way info and show up accordingly. With his skill the problem causing got quicker found and report for approval. Excellent team work. Appreciate.

Google Review

Submitted by RK Pulyala on Saturday, Mar 16, 2024

1 Star Review by RK Pulyala

Overall

Very bad service. after more than a MONTHS delays with them, I ended up going with a different plumber to get the leak fixed.
They visited multiple times but each time a different excuse. They treat you horribly if you are going through home warranty. Each time you interact with them they find different excuses to delay things. Not so subtle hints about about getting the fix done outside of home warranty to give better and immediate service.

Google Review

Submitted by Dave M on Monday, Sep 18, 2023

2 Star Review by Dave M

Overall

Arrived as promised, priced as promised, I am a satisfied customer. We had a night light, a dimmer, and a on/off switch installed. We will use them again as needed.

Update - Performance Electrical has become a mixed bag for me. We had them do a light install outside which has worked out very well, fair price, good service, good tech. Courteous people as well. (Described above)

Then we asked their plumbing side to take care of two issues, one was a leaky toilet tank and the other a chattering hot water side pipe. The service man changed out the flapper on the toilet, then installed a device designed to stop the chatter. Neither solution worked and I was now out $350.

I called them back, and it took a couple of weeks to get them here, the service man looked everything over and said he would have his boss call me with a bid for the repairs. It has now been about two more weeks with no contact from them. The two problems remain. I will now have to seek a new plumber and won't be using these guys for the electrical upgrade we are doing on our hot tub. Strange way to do business. Note, the device in the picture I uploaded did not solve my problem (I did suggest that they actually install it near the source of the pipe chatter to no avail.)

I do like to help small businesses, which is why we tried them to begin with, but my faith in Performance Electrical has evaporated.

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