After they install your windows you will never see or hear from them again. Whatever warranty the provide is useless. There is no response to any requests for any warranty work. I’ve tried for 3 years, yes 3 years to get someone to look at the cracked caulking around our windows. They finally said they created a work order for it and then radio silence. Terrible company. Do not use!

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Submitted by Kari on Tuesday, Apr 25, 2023

5 Star Review by Kari

Overall

I really prayed about what company to use as I did not want to be taken advantage of. I needed somebody honest who would do a great job at a fair price. . The Lord led me to this Company. They did an excellent job at a very fair price!

From my first contact with them all the way to the end, they were great
Eric came out and explained all options and helped me decide on the best one within by budget. The other gentlemen came out and did a quick and efficient job measuring. The installers were great. They were professional, trustworthy, and hard workers. They did my whole house in two
days! They left everything just as they found it -even positioning the furniture back exactly! I read impressed. They were true to their words. They accidentally put one blind in upside down and came all the way back out to fix it.

I will be highly recommending them to everyone. Everyone who has seen my new windows comments on what a great job they did and people are shocked at the fair price they gave me!

So thankful to Jesus for leading me to them.

I pray great blessings upon you family owned company for the integrity and professionalism they operate in.

I recommend them without any reservation. You can rest assured that you will get a job well done and at a very fair price!

Google Review

Submitted by Rich Abston on Monday, Jan 23, 2023

1 Star Review by Rich Abston

Overall

Buyer beware! I contracted BEST EXTERIORS Construction in 2018 for a complete window replacement for my entire house. One of my windows failed and ultimately broke. I spoke to someone at BEST EXTERIORS Construction who instructed me to text pictures of my broken window and my "double lifetime warranty" contract as requested and received no acknowledgment. I then texted my request for additional information saying "Could you please tell me when I should expect to be able to schedule this job for the installation? Thank you." And after a week received absolutely NO RESPONSE. I followed up with messages at their offices and additional text messages and I have been completely ignored. Nobody even answered my call let alone returned not even one single message. Frustrated, I googled them and found a different 800 number and expressed I was extremely disappointed in their complete and total lack of taking care of their customers and requested anyone, a manager, a regional manager, a supervisor or an owner call me which NOBODY with BEST EXTERIORS Construction ever did. IF THIS is the kind of service you want to receive give them your money otherwise take my advice and run for the hills.

UPDATE: After nearly 2 months of absolutely no response putting me through that frustration and making me go to the manufacturer and complain about his lack of service he finally brought over a replacement window and put the glass sash in place but the window still does not function. It does not stay open. He said it still could take quite a while before I am contacted to get the balances replaced so the window will operate. The most outrageous part is that he tried and insisted telling me that Best Exteriors Oakland was not ever somebody. I should’ve thought would have responded to me and I should have only expected a response from the manufacturer Anlin. I am Best Exteriors, customer and I regret selecting them Sorry Alex, that’s not the way it works in the business world. I still do not have a functioning window, and I will be relentless continuing to work with the manufacturer as well as at Alex of Best Exteriors Oakland until I have a functioning window and satisfaction to my warranty and customer service needs. Stay tuned for more updates.

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