Spaces LLC recently cleaned the carpets in our Glastonbury office and did a wonderful job! They were thorough, professional, and followed up afterwards to make sure we were pleased with the job. I would recommend them to anyone!

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Submitted by S V H on Wednesday, May 29, 2024

5 Star Review by S V H

Overall

Great service, professionalism and support for the rebuild work! I did not get such help from a previous contractor who did not walk through the estimate and did not answer insurance questions which left the job half done. However, when I hired Spaces LLC, Andrew and his crew quickly reworked the estimate, walked through the estimate in detail, answered and coordinated with the insurance questions, town inspections and provided appropriate documentation. Not only we restored the damages, they helped with the entire rebuild and claim process.

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Submitted by Louis Jentzen on Friday, Apr 26, 2024

5 Star Review by Louis Jentzen

Overall

We found the crew who came to our house to do repairs was very professional. They performed a quality job. The work was done in a timely manner and we were always kept in the loop about their progress and the status of their next steps. Overall we are very happy with the experience and outcome.

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Submitted by Kevin Lindsay on Wednesday, Feb 28, 2024

5 Star Review by Kevin Lindsay

Overall

I have been looking for a company like this for years. Eight years ago, my house was stripped down to the studs and rebuilt by a company who I would never recommend. Now as things start to fall apart, I have been looking for another company to come in and fix their work. Andrew and his company Spaces LLC have been outstanding to work with. Not only are the professional and quick to respond, but they're also very reasonably priced. These guys can do it all and it's nice to have one company to go to who can do exactly what you are looking for and do it right. They also have the customers best interest in mind. If something can be fixed without having to buy something new, they will let you know that or tell you a piece can be returned (if already purchased), so they can save you the money. I will always use this company when needed.

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Submitted by AMBER DICKEY on Wednesday, Aug 02, 2023

2 Star Review by AMBER DICKEY

Overall

EDIT:
I just saw that Spaces LLC responded to my review, claiming that I lied about what they did to remedy the trim job. They did not put quarter round on my trim, despite my asking them to do so as a potential compromise so that they would not have to rip it out and put the correct size. I’ve uploaded two photos so you can see what I’m talking about: the flooring was originally spaced so that the correct width would easily cover the “breathing room” (we are a high humidity house). You can see that no quarter round was installed. In the photo, you can see just how big a difference the trim is by how far our steam heater sticks out. When I pointed out that it was no longer flush, Drew told me to “paint the damn thing”. I will allow you to draw your own conclusions about this company based on my original review, their egregious response, and my photos that proved they lied in said response.

ORIGINAL REVIEW:
I waited five months before posting my review, to let my personal feelings subside and just share facts.

The good: The daily contractor who handled our project, Doug, was phenomenal. We loved his work, his ability to explain things to us when we had questions, and we felt very comfortable having him in our home nearly daily for the three week project.

The bad: Drew, the project manager, was in over his head. Communication was inconsistent and often contradictory - we would flesh out an idea over the phone (such as having a shower head installed that could be removed for washing the dog) and he was unable to accurately convey that message to his team in order to appropriately execute the line item. This happened several times, and each time he denied any wrongdoing.

The ugly: Drew’s desire to rush the project cost us thousands of dollars and a mess to clean up. He was unable to work with us, the clients, in order to ensure a smooth process. For example, we have an older home (1930s) with wider baseboards than current industry standard. We wanted the same style baseboards installed for continuity - he instead ordered and had his guys install much smaller baseboards that then required us to install quarter rounds to cover the gaps in flooring. Another example: Drew ordered and charged us for a toilet which was $2,000 more expensive because it would arrive faster (next day) than waiting for the more economical company (which would take 3-6 weeks). We had stayed from the beginning that our budget was most important to us, and we were perfectly fine waiting additional time for parts to come in (we have more than one bathroom in the home).

Two stars because Doug was a rockstar and a true craftsman. I would independently hire him in a second and recommend him to absolutely anyone. On the other hand, Drew and his company, Spaces LLC? I would steer clear.

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