I'd like to take a few minutes to give props to my two delivery men today. They called to give me a heads up that they were 20 minutes out, which was perfect. They carefully back the truck into my driveway and graciously unloaded the many boxes of my new kitchen! I did not catch their names, however, these two gentlemen were very respectful of my property, and pleasant to chat with for the hour or so that they were here. I sent them on their way with a couple bottles of water and wish them safe travels the rest of the day.
Nicely done!!
(My cat is already exploring her new vantage point!)

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Submitted by Elizabeth Masalin on Friday, Mar 22, 2024

5 Star Testimonial by Elizabeth Masalin

Overall

I am so very pleased with Express Kitchen!! I can't say enough great things about Susan!! She is so kind and so very knowledgeable about all of the products! The layout that she came up with for my new kitchen was just perfect!! She completed the order in a very timely fashion. My new kitchen is exactly what I wanted. I was so happy with it, that I had her create a custom vanity for my master bathroom. Just when she thought I was done ordering, lol, I came back to get cabinets and countertop for the wet bar in the family room. There is nothing she can't design! I am over the top pleased with everything she designed for me!!
I must also say how pleased I was with the guys that came out to do the templates. They also were very nice and efficient! I wasn't present for the delivery of everything, but I'm sure they were nice too.
I had checked out 4 other places for my cabinets, and they came out on top. I am so very thankful for the whole Express Kitchen team. Especially Susan!!!!

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Submitted by David Gilman on Friday, Nov 17, 2023

5 Star Testimonial by David Gilman

Overall

I am very happy with my experience working with Express Kitchens - New London. Susan in the showroom was extremely helpful when it came to picking out my new countertop material and the rest of the team did an excellent job with the measurements, fabrication, and installation. They turned the entire project around in a very timely manner. 10/10 would recommend.

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Submitted by Lydia Sellari on Monday, Oct 30, 2023

5 Star Testimonial by lydia sellari

Overall

We are in the process of a kitchen remodel with Express Kitchens. The man that demoed the kitchen and then installed the cabinets was wonderful..hardworking, clean and professional. The cabinets are beautiful and well made. We do not have counter in yet but will share Friday. It’s a long process and all the timing is subject to change. Susan in the New London store was very helpful with good suggestions. Kat, Customer Service Rep, calmed our nerves when we thoughts things were going awry.

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Submitted by Molly Martony on Tuesday, Oct 10, 2023

5 Star Testimonial by Molly Martony

Overall

We are thrilled with our new kitchen! While there were a few bumps in the road Katherine and the team were committed to ensuring a final product we loved! This company is a great option especially when you don’t know how to get started, you can have them do as much or as little of the process as you prefer. Ultimately we utilized them to do the full design, build and install, as it is so helpful to have them coordinate all the aspects that can be so overwhelming if you are unfamiliar with construction.

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Submitted by Will Everett on Wednesday, Jul 27, 2022

5 Star Testimonial by Will Everett

Overall

Overall it was a fantastic experience using Express Kitchens. I originally started the process with 3 companies (Lowes, Express Kitchens and Wren Kitchens). Wren was extremely pushy and we eliminated them immediately due to aggressive salesman. Lowes was fantastic to deal with, but very new designer and then Express Kitchens came back with their design and it was spectacular and the designer is very very experienced. The showroom having the exact kitchen cabinets we were looking for was also very helpful. For price, Lowes and Express Kitchens were very comparable. The cabinets from Express Kitchens were very well built and the installation went very well as well as the granite installation. I would recommend doing both from Express Kitchens because the scheduling is much easier and their people were great to deal with. The only area I thought could have been done better was the measurement. The original measurement missed having the cabinets too close to the door and covering 2 outlets. Thankfully I caught this and the designer helped redesign that piece. Even when the installer did his final check they missed the fact that the vent location for range vent would have to be moved and another outlet was in the way. I would only suggest they check all outlets, switches and vent fans to make sure there are no issues or point them out so we have time to determine best course to take. This would be the only area though, from design to purchasing to customer service to installation of cabinets to installation of granite counters it was a great experience.

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Submitted by Shawn Ginter on Thursday, May 26, 2022

1 Star Testimonial by Shawn Ginter

Overall

BUYER BEWARE

Would have loved to leave a better review and wish I we had a better experience. My wife and I recently invested in updating our kitchen through Express Kitchen with high expectations of the quality of wood they use in their cabinet construction as advertised on the website and by in store representatives, (New London location). Many of the doors had dents dings and substantial warping upon arrival, thought all was good and being resolved properly until we started receiving replacement.

We started to notice that some replacement parts were missing or the replacement parts also had dings marks and worst of all cracks (from poor quality wood and poor quality control in the factory that assembles the cabinets) we sent in some photos of a replacement false front drawer with a crack all the way through to the front face and this was the response!

Quote: “The most recent photos you shared are well within our acceptable tolerances. The hairline crack you see below does not affect the structural integrity of the cabinet. You will find these in any wood cabinet. Wood expands and contracts with humidity and temperature creating small cracks in the wood as the wood adjusts. This is something you can expect in any wood cabinet. As for the mark on the false front, this too does not jeopardize the integrity of the cabinet.”

I agree it does not affect the structural integrity but it does affect the visual appearance and is not something I can trust to withhold the test of time and stay looking good, our 60 year old dated cabinet were also plywood construction and did not have nearly as much warping and cracking we experienced in the first month of having these new cabinets.

Express kitchens needs to tighten up what they consider “Acceptable tolerances”…. So buyer beware your are your own quality control and inspection…

Lastly our whole transaction felt very rushed and they do not let you know that you only have a week to submit warranties for shipping blemishes until you receive cabinets. If I had known this before hand I would’ve asked for them to deliver cabinets a week or two later when we are more ready to set them all in. I also know a few people that have gone in after us and sales representatives seem to tell everyone that there will be a price increase in a week or two, making people feel as if they have to make up their mind in a rushed manner and pull the trigger on the spot.

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