From the initial consultation through the multiple steps that were taken in order to build and design our own paradise pool in our backyard the overall experience was wonderful. I highly recommend Paradise Pools by design. The staff and Craftsman were very attentive to every detail and we really appreciate that.

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Submitted by Aynsley Jeansonne on Monday, Apr 01, 2024

5 Star Review by Aynsley Jeansonne

Overall

Connected with Matt and his team in the Fall of 2023 for a 30 year old pool conversion (saline) and complete renovation with heat pump. They have been great and timely. Would use them again. My mother came over on Easter (2024) and swam with my son for the first time and she complimented how beautiful the finished project presented.

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Submitted by Lauren Margaret on Saturday, May 27, 2023

5 Star Review by Lauren Margaret

Overall

We enjoyed our experience with Paradise Pools. There was some turnover with employees which made it a little confusing in the beginning but we ended up with Justin being our Project Manager and he was GREAT to work with. Very patient and would answer all of our questions. Super thankful for him. My mom was also building with Paradise and had a very different experience... She did finally get Brandon who has been VERY helpful to her. We’re happy with our pool, however I think Paradise may be on the higher end of pool pricing.

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Submitted by Aaron Boucher on Saturday, May 29, 2021

5 Star Review by Aaron Boucher

Overall

Ok before I start it's important to understand I am a difficult person to do work for, I want things done right and built to last and to that end I will do research and use consultants to verify things are being done that way.
Before I contacted Paradise pools by Design I was in talks with a few other builders already, a lot of things I wanted to do seemed abstract to them and they didn't have good examples of what I was going for, their renditions of my design to bring it to code always made it a lot less and i wasn't excited to move forward. Then Tod Brown from paradise pools came by to quote the project and see what i wanted to do, he really looked at the space for a long while and didn't say too much besides he needed to check with the city on certain things then he will be back with a proposal. He returned days later with a design that was better than mine by far, he researched permeability of my yard and was able to make the pool area much larger and worked a amazing kid friendly beach entry from the screen door side, he also had 7’ rockwork built in a way that supported a great deck area with firepit for sitting outside or under cover and nice slide. I agreed that day even though it was more money than the other builders. Tod really impressed me with his involvement throughout the project as I have had pools built before and never saw anything like this.
They began digging pretty fast after the homeowner association gave us a hard time, Tod even had to make a landscape design that was needed for approval in a pinch. Gator my supervisor was onsite allot, this was far better than supervisors in other projects because i hardly ever saw them. He did a good job for the most part, much better than I expected from a pool company.
My deck footer was being rebarred and I noticed they were not rebaring my deck as a whole. I was concerned that I wanted it changed and Wes the owner called me and gave me a good price and made it happen. The owners were at my site a few times to make sure things went right and that also impressed me a lot.
Rockwork, I will say this was the most aggravating experience of the last decade of my life as the guy doing the rock work ego was the size of the empire state building. But... he could back it up, he was very very good. His Artistic talent is beyond what I have seen ever in other pool builds. But he did not like questions of any kind, instead of assuring me of certain concerns he took offense and would curse/yell at me and I almost had him removed from my property at one point. So if you want to be involved as your rock is being developed without stress you will need to learn to take the good with the bad because this guy was worth that aggravation 100%. He also carved a beach entry that blew my mind btw. The owners got personally involved in this situation and made it right. Wes and Ryan Holland both impressed me again here.
Screenwork was outstanding and contractors were awesome. They used really high grade screws for no rust and even bolt patterns absolutely perfect, I've never had a screen this good before. Answered my questions and concerns perfectly.
Pebble Tec contractors are not all equal but these guys delivered the best surface I ever had done, really good quality contractors, answered my questions and concerns.
Overall in my opinion Paradise pools by design was the only company in this area that could do this kind of job, Wes, Ryan, Gator and Tod made this project work without their leadership there's no way this was happening, nothing goes perfect in construction but it how you handle it is what counts and i have great respect for their team and am grateful to everyone who worked on this project, even the rock guy. This company is worth paying extra for and I would highly recommend them.

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Submitted by Amr Morsi on Tuesday, May 18, 2021

1 Star Review by amr morsi

Overall

Very poor service. They are way behind schedule on my pool construction. They have made many errors in the process. They do not communicate with the homeowner. My pool is still not finished 10 months after signing the contract. They broke my waterline twice and broke my gas line once through the construction.

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Submitted by Samantha Geisler on Thursday, Sep 03, 2020

5 Star Review by Samantha Geisler

Overall

Love Paradise Pools. I'm so happy we went with this company. As first time pool owners these guys exceeded our expectations. If we ever have a question about our pool Matt quickly responds...even 2 years later. Many of our neighbors have also used them because of how much we raved about their service.

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Submitted by Chris Iannello on Tuesday, Sep 01, 2020

5 Star Review by Chris Iannello

Overall

We laid out a concept and brought it to paradise. Their design team refined it and made a unique and remarkable multi tier pool. We sampled all other pool builders in the area and found the Paradise design the most refined. Also, the water works are complex in it involving several pumps some of which are a special high flow variant, multiple filters, various rain descents, pergola water features, a swim jet, and a long infinite edge water fall edge. The engineering that went into the water design and the controls is extensive and as an engineer I suspect few builders in the area could have pulled off the design with the flow and efficiency Ryan H. achieved. We've had the pool over a year now and had one controlled led go out with no other difficulties. Paradise had that replaced in short order. On Service, their field crew are fine bunch of guys both amiable and knowledgeable. If you want something special and you want quality, these are the guys to see.

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Submitted by The Prego Expo (ThePregoExpo) on Thursday, Apr 18, 2019

5 Star Review by The Prego Expo (ThePregoExpo)

Overall

Customer service is amazing! Even after 6 month of having our pool the rep Matt is happy to come out to help with pump questions. We were not too sure how to clean our filter, one text and Matt came out the next day to show us how to do it...again ?. You guys rock!

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