Bought a Cummins generatorand installation from them. They been out several times because generator won't start. When they come out to service or repair they never have the right parts and have to come back a second time . We have a 5 year warranty but they are trying to get me to call a Cummins distributor so I have to pay someone else to do what I paid them to do. We are trying to work this problem out. Will let you all know what happens.
Whatever you do I suggest you don't buy a Cummins generator from this company.

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Submitted by John Dawson on Monday, Jun 17, 2024

5 Star Review by John Dawson

Overall

I want to let you know that Ryan was extremely helpful, friendly, knowledgeable, professional, and personal. As a satisfied customer, I am giving him the highest rating for a job well done this morning at 11433 Vicolo Loop in Windermere, FL. He completed the work in a timely manner in spite of being short-handed because his helper was unavailable. His after-work clean-up actually left my garage cleaner than it was before his work. All in all, this was an excellent interaction for me as a homeowner. Ryan represented his company in the best light of service qualities. I highly recommend Accurate Power and Technology for any relevant projects.

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Submitted by Frank B on Thursday, Apr 27, 2023

5 Star Review by Frank B

Overall

I want to give you some feedback. Every worker sent to my home by Accurate Power during the installation did a great job, they were professional, and courteous. They cleaned up after their part in the process and kept me informed. I also would like to thank the office personnel, especially Haley & Kim, for always being extremely helpful in all aspects.
I purchased the extended service contract and look forward to many years of peace of mind.

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Submitted by Jeff on Wednesday, Jan 25, 2023

4 Star Review by Jeff

Overall

Had the best experience with Accurate Power and Technology! Dan was my sales agent and he answers all questions I had very quickly even after the contract was signed. He was also very informative about the company and the options I could go with for home stand-by power. Shae was great to work with as the project manager. He kept me informed as to what was happening with the project and took care of any issues that came up. Jordan was our head Electrician that did the transfer switch install, generator hook up and moved the circuits to be protected from the main panel into the sub-panel. He was very nice and knowledgeable. When Orange County came out to inspect the electrical work the inspector said "This is the best work I have ever seen!" He and I both agreed that this was a very clean install. I also purchased a cut-out adapter to have a hot water heater not be powered by the generator when on generator power. We had issues with the first two units. Accurate Power and Technology kept at it and used a manufacture with a better track record and installed that unit (It was not Generac).

They also work with the propane company so you don't have to schedule that work outside of their work. Makes it way more easy for the project overall. They will give you options of tank size and if you want it underground or not.

Overall I was very impressed with the sales, install and service we have gotten. I would suggest everyone go to Accurate Power and Technology for any generator install or service needs.

Edit 1/25/23: Dropping down to four stars as service department is hard to get ahold of and to get service technicians out. Wanted to add surge protector to ATS had to pay up front, part came in which was wrong part and had to wait three months for part. I call the manufacture myself and they said the new protectors are in stock but they ordered version 1 of the product which is backordered. Finally got it installed but had issues with generator after power to controller restored. Had to wait another month for techs to come out to fix. Had another issue pop up, called a another local service provider and they sent a tech out the next day.

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Submitted by Dennis King on Wednesday, Nov 25, 2020

5 Star Review by Dennis King

Overall

I originally ordered a 24KW from Lowes but they cancelled my order due to back orders. Then they told me I could get a 32KW from APT. The price they quoted me was about $9000.00 cheaper the Costco and Home Depot! I buy most everything from Costco but not this time the price difference was just too much. I am sure Lowes under bided the job but the owner Sonny agreed to complete the job and I am pretty sure he either lost money or didn't make any money. He called me and was friendly and professional
His crew worked long and hard at this project. They were all very professional and courteous. The generator was tested and it ran all 3 of my air conditioners at the same time. I would highly recommend this company. I called Generac and they said I had a 5 year limited warranty but when I checked with APT they "sold" me a 7 year excellent warranty included in my already very low price!! The unit is very quite for a four cylinder turbocharged engine.
Originally I was going to use my own electrician to do this job. I am so glad I didn't! This is not a 1 man job. I had between 2 and 5 people here each day that they worked on it. It is a huge complicated job. I do not recommend hiring your own electrician.

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