After consulting with rep about installing a sun tunnel in my home, I did my own research. Realized that even though rep went into my attic to check on beam spacing, he never looked at our roof. Had he done so, he would have seen we have a tied in roof in the area he suggested the sun tunnel be placed. I could find no customer reviews related to sun tunnels, so I asked the rep if any were available. He said he'd check, but never got back in touch with me. Today, a competitor is installing a sun tunnel in my home.

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Submitted by Bob Price on Tuesday, Jun 20, 2023

5 Star Review by Bob Price

Overall

I am very pleased that I took the recommendation from a good friend to call John Waugh at Reliant Roofing. He was very professional and explained the project, approach and costs. We signed a contract with Reliant to replace the barn roof at my parents' home, my primary homes roof and also install gutters around my parents' home.

I cannot say enough positive comment about the professionalism and customer focused approach Reliant's team took with our family. The quality of the work was excellent, and the crew went above and beyond to ensure we were satisfied with the results. A big shout out to the Senior Project Manager, Mario Chaves, and his team for their excellent work and communications to me to ensure I was informed on each step, schedule, and progress.

I would highly recommend Reliant for your roofing and gutter needs. They are professional, good value, provide quality workmanship, responsive and honest.

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Submitted by Mary Mohay on Saturday, Apr 08, 2023

1 Star Review by Mary Mohay

Overall

PLEASE look elsewhere!!! I was so pleased with Reliant when John Waugh sold me my roof in 2019. In July of 2022, I found water damage to the wall in my home (see first 3 pictures attached). Reliant came out to do a roof inspection, and found that area around my chimney had not been sealed well. I was still a happy customer, as they had completed the inspection and were going to come out and complete the repairs.

They sent out Norman, a subcontractor who tried to complete the work in one evening. Please see all of the remaining pictures for his so-called repair. Reliant deemed this a successful repair. Are you kidding me???

I have been fighting with this organization since August of 2022. They insist on only repairing the one panel, but the house was built in the 60s and this paneling is nowhere to be found according to their first subcontractor, Norman, and their second, Mario. Both stated, ON THEIR OWN, without any suggestion from me, that if the paneling could not be matched, the whole room's paneling would need to be replaced, so that it would all match, but Reliant has told them no, and that they need to build the paneling out themselves. Refer to the pictures of the repair to see how that turned out.

Please keep in mind that through all of this Reliant has refused to return phone calls or emails. For every 5-10 voicemails or emails that my fiance or I leave we MAY get a response from reliant.

This review is aimed at protecting anyone who is considering this company for their home repairs, replacements or projects. I beg you to keep shopping!! I once thought very highly of them, and would still if they had handled this repair with integrity and class, but they have not.

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