We had a very good experience with Turnkey Roofing, and definitely recommend them. The sales manager Paul met with us and explained everything, then updated us as needed right until we passed the final inspection. They did the job in 2 days and cleaned up, and did all the paperwork. Very professional all the way

Google Review

Submitted by Matthew F on Tuesday, Jan 09, 2024

3 Star Testimonial by Matthew F

Overall

They had to do our roof twice. They did such a bad job the first time that the inspector made them remove the entire roof they installed and redo the entire roof. This took a series of months. They apparently tried to get around having to replace the entire roof again by working out a repair agreement with the shingle company. The repairs didn’t pass city inspection. We were getting our roof replaced to qualify for cheaper insurance and the delay ended up costing us thousands of dollars because we were unable to switch insurance for months until the final inspection was passed. We requested a discount for the delay and they declined. Then, after the roof was installed the second time, they spontaneously offered us a $250 discount (about a 1% discount) with a non disparagement clause attached that discouraged posting the story on social media. We declined the $250.

Google Review

Submitted by Mitchelly Vazquez on Wednesday, Nov 29, 2023

1 Star Testimonial by Mitchelly Vazquez

Overall

Really bad experience with this company. They did a bad work in my roof. When I notify the person who did the job he said that was not his fault. I had a leak before they fix the roof and he never notified the insurance company or me and now the leak is bad and he blame the hurricane when the leak was there prior to the hurricane and he only cover the area without fixing the problem. He showed me the picture from June 2022 when he came to my house to check the leaking when he was fixing the roof and the leaking was there, how he is going to said that was the hurricane and they can not cover the leak and I need to pay for the repair when the hurricane was 3 months after he did the roof? The person who came to my house said they are going to fix it and never call me back. He lied to me and the insurance company. I don't recommend this company if you want to have a good service. Now they want me to pay to repair what they did wrong when the insurance paid them to do a job. The person who did job is a complete liar. Don't trust in this company.

Google Review

Submitted by Christina Steward on Thursday, Aug 03, 2023

1 Star Testimonial by Christina Steward

Overall

Edit/Update since Turnkey has decided to post a reply to my review FOUR YEARS AFTER THE FACT… You are incorrect Turnkey- the client that hired you was NOT happy with the work. You are also wrong about there being more to the issues that didn’t involve you? ALL of the issues involved Turnkey. My review was, and still is, the honest truth and it’s unfortunate that your response lacked any responsibility and came far too late…

Turnkey recently replaced the roof on the home I am renting... Everything was done through the landlord/owner of the home (so if Turnkey states they have no record of me in their system, as they have already tried to do, that is why).
The job took two days and in those two days we had to frequently “walk” our yard checking for HUGE NAILS, HUGE STAPLES, and even an ENTIRE ROLL OF NAILS for a pneumatic nail gun! We understand that they were still working, but during their breaks we have dogs we needed to let out to use the bathroom and these things being in our grass was a hazard to say the least. We made the workers aware of what we were finding just as a heads up that it was dangerous, and we can’t have that stuff in our yard (especially at the end of the day when they pack up and leave for the night). We threw SO MANY dangerous items away- and that doesn’t even include all of the other things like plastic trash, random fabric pieces, and old shingles that were left strewn across our yard... When placing some of the trash in the dumpster that was in our driveway, we noticed cans in the dumpster: Mexican Beer. Is that allowed? A professional company drinking beer while working on a roof, leaving dangerous materials in our yard!?
When the roof was completed, we walked the yard yet again and felt we did a good job cleaning up THEIR MESS! Sadly, we were wrong. While outside with my dogs I was IMPALED, THROUGH MY SHOE, WITH AN INCH-LONG RUSTY NAIL! I had to pry the nail from my foot with my shoe as it had nailed my shoe to my foot. The neighbors asked over the fence if I was okay because they could hear my cries. Luckily, I was recently bit by a dog at my place of employment and had to update my tetanus shot or else I would have been on my way to the hospital.
I emailed Turnkey. After getting no response, I left reviews on Google, Yelp, and Facebook. Once I saw that they had deleted/deactivated all reviews from Facebook, meaning they saw my review and completely ignored it, I filed a complaint with the Better Business Bureau.
Fortunately, I did not have work or school on the day this happened (6/25/19) as I have barely been able to walk... Even six days after the incident it is still extremely painful to put any weight on my foot.
I wish I had taken a photo of all the trash, nails, staples, beer cans, etc we cleaned from our yard... Unfortunately, I only have pictures of what has been found since stepping on the nail.
About a week after the roof was completed, a Turnkey employee knocked on our door and said they needed to get something from our mailbox. Confused, we questioned him. Apparently, they had mistakenly put our address down for something and stuff was being mailed to us, so we had to escort him to our neighborhood mailbox down the street. It was very strange.
Gutters were ripped down during the roof install and not replaced. Instead, they left pieces just hanging off our house.
All around unacceptable and unprofessional behavior displayed by a professional company.

Google Review

Submitted by Susie Fledell on Tuesday, May 23, 2023

5 Star Testimonial by Susie Fledell

Overall

This company did an amazing job replacing my roof. They worked hard and carefully and cleaned up after themselves. Zach was especially helpful in supplying information for products I could use that would be even more effective. I was always able to get in touch with someone, and I was kept informed of schedules, etc. I would definitely use this company again. They were great!

Google Review

Submitted by Grace S on Tuesday, May 02, 2023

5 Star Testimonial by Grace S

Overall

Turnkey Roofing of Florida did a great job on our new roof. Zach S. was very professional with all the information we needed, and gave us a reasonable estimate. He explained everything that would be done, and what we should expect. His crew was on time, did a professional job, and cleaned up all the debris before they left. The roof looks great and is the exact color and style we wanted. I would definitely recommend Turnkey Roofing of Florida to anyone needing roof work done.

Google Review

Submitted by Val Valdez on Monday, May 01, 2023

5 Star Testimonial by Val Valdez

Overall

Best experience overall. Juan was very professional, kind, friendly and was very responsive to all my calls, text messages and emails. The roofing experience was perfect. they showed up on the day promised, on time, and did high quality work. I was very impressed with the job. Each worker introduced themselves and we spoke briefly. Juan and his Father Alfonso were very involved in the project. Very nice family operation. I would highly recommend Turnkey for all your roofing needs. They were honest, trustworthy, and did as they promised. High quality work. Thank you Juan, Alfonso and the the whole crew that worked on my home.

Google Review

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