The best part about Authority Home Solutions is the installers and the awning. Pleasant and kind, the two gentlemen who installed our awning did an excellent job not once but twice. The second time, they better positioned it away from a door. The two gentlemen worked as a team, probably better than anyone I have witnessed. They cleaned everything in a way we would not have known they were here. Conscientious is a descriptor that describes them. The last point is that their hard work is accomplished directly in the sun. They and the awning are exceptionally good, even outstanding.

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Submitted by Dana Pruchnicki on Thursday, Jun 06, 2024

4 Star Review by Dana Pruchnicki

Overall

If you're looking for aluminum awnings, look elsewhere. They only deal in fabric awnings/canopies/shades. I gave it a 4 star rating because Michael the representative was very helpful with steering me in the right direction and I appreciate someone who doesn't want to waste my time nor his.

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Submitted by John Rupnow on Friday, May 24, 2024

5 Star Review by john rupnow

Overall

My experience with Sunsetter corporate office was not a good experience. My awning would not respond correctly to the remote commands. I spend many hours during 5 telephone calls trying to get advice on how to resolve the problem, but nothing worked. The service manager finally concluded that it was a faulty motor and agreed to send me replacement. There is a positive to this issue. Kurt and Doug, the service techs from Awning Authority came and within 2 min determine the problem was not attributable to the motor and within 5 min completed a reprogram which completely remedied the situation. I am truly pleased that you have competent service technicians working for your company.

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Submitted by Scott Boyer on Friday, Sep 08, 2023

5 Star Review by Scott Boyer

Overall

This company is second to none! From the front desk that answers the phone and sets the sales/install appointments to the final install. I’m a retail professional (35 years) and find that many times the service declines after the sale. Not this company, Kurt came out and installed the awning….initially the awning was not as ordered. Kurt called immediately back to the business and ensured that the correct fabric was ordered. Two weeks later he was back out to make it right! First class operation, first class business and especially first class people! I cannot stress enough that if you are in the market for a retractable awning for your outdoor needs that you cannot go wrong with Authority Home Solutions and Kurt!

Thank you Kurt for helping us create a little getaway in our backyard!

Scott & Christie
God Bless!

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Submitted by Gerry King on Tuesday, Aug 22, 2017

5 Star Review by Gerry King

Overall

I can't say enough good things about Authority Home Solutions (AHS)!!
Chris and the team were courteous and very helpful and delivery was
fast! They helped us with our first SunSetter rollup Awning and now delivered us 3 rollup SunSetter shades last month. We live on a lake with west facing windows in our living room. The SunSetter shades Chris recommended us have drastically reduced our afternoon temperature in our living room by almost 20 degrees! We are so much more comfortable in the late afternoons an we still can see our beautiful view since we can see through them!! Thank you authority Home Solutions for allowing us to enjoy our peaceful view during the hottest months of the year.

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