Altech took advantage of us and we have been in a 4 year nightmare. They decided to do “a few” residential solar accounts and then abruptly quit doing residential solar. The panels have never worked as promised and there is no point of contact to get any help. Stay away from Altech!!!

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Submitted by Norberto Luciano on Monday, Apr 10, 2023

5 Star Testimonial by Norberto Luciano

Overall

Great first time interview. Walked in and got to fill out a application. Was seated given a pen and filled out with ease. Spoke with the manager on spot. Left satisfied.

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Submitted by John P on Wednesday, Aug 05, 2020

1 Star Testimonial by John P

Overall

It feels like everything which could have gone wrong did.

12/19/2019 initial contract signed, and paid for half the system up front. Was told that it would probably be installed in late Janurary after the holidays are over.

2/18/2020 Sent me a second ammended contract and asked that I sign it. They would be delivering less kilowathours than originally contracted. It was explained to me that this was because their initial design did not meet code requirements.

3/7/2020 A crew comes out to start the install. I am thrilled that the wait will finally be over and I will finally have some electricity out of my investment. Halfway through the install I noticed that the gear they are installing did not match what was on the contract. I questioned the lead installer. I told him what was on the contract, and he called the company owner. He said that they wanted to proceed with the install, and after the county inspections were all done that they would send a crew out to make the correction to what was contracted.

The system was still not functional when they left on 3/7/2020, nor was it what was contracted.

3/13/2020, 3/16/2020, 3/17/2020, and 3/20/2020. Exchange multiple emails asking when the inspection will be scheduled, asked what I could do to expedite. Got people pointing at each other and no answers. Started checking and discovered that a permit had not been applied for the work.

4/11/2020. I finally got an answer. Was told the person who did the install had been out with the virus. Was asked about my install and what the status was.

4/17/2020. Permit was finally granted by the county.

5/1/2020. They send out a crew to meet the county inspector. The inspection is signed off-on as installed, which is still not what was contracted for.
The system is still not functional. Was told it would work once interconnect agreement is completed with Duke power and the bi-directional meter is in place.

6/18/2020 through 6/27/2020. Multiple applications for bi-directional agreement were completed, and finally got the meter installed. Got notice from Duke that the system can be activated. However the system is still not functional.

6/26/2020. Got a call that they wanted to collect the rest of the money owed now that they system was installed. Sent someone out to collect a check. I noted that the system was still not functional, but gave them most of the money owed hoping that this would enable them to pay someone to come out and fix it. This was in hindsight a huge mistake as the system is still not functional as of 8/5/2020.

8/5/2020. I am nearly 8 months into something that I was initially told would take 6 to 8 weeks. I am out thousands of dollars and have not seen a single kilowatt hour for my trouble. I am unsure when or if this will be resolved as I keep getting excuses that they are working with other parts of their company, contracted installers, or "on vacation".

Google Review

Submitted by Eric Mundt on Wednesday, May 20, 2020

1 Star Testimonial by Eric Mundt

Overall

I couldn't be any more upset about how these people handled the job. I had an installation completed over 6 months ago and we still have not passed a final inspection. I'm not sure why its so difficult to take some photos and put them in the permit bag but they couldn't figure it out. Find another company to do business with or at least make sure the contract states they don't get paid until they've passed their final inspection.

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Submitted by Jessica Caraccio on Wednesday, May 20, 2020

1 Star Testimonial by jessica caraccio

Overall

These people are completely inept in just about every way. They installed my solar panel array in November of 2019. As of May 20, 2020, they still have not passed final inspection. They failed twice. One of the reasons is because they failed to include pictures of the array...twice. No one answers when you call. The best I've done is gotten a guy to text me back that they are "working on it". They're always working on it but nothing gets done. Part of the problem is they are located in Orlando and my job was in Palm Beach County. Don't sign a contract with them unless it says they don't get paid until they pass final inspection. Better yet, hire a different company. I have a $40,000.00 system on my house that doesn't work.

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Submitted by William Mills on Thursday, Aug 15, 2013

5 Star Testimonial by William Mills

Overall

We recently moved to Orlando from Fort Lauderdale, and when we found some electrical problems in our new place, we had no idea who to call. Fortunately, actually more than fortunately, I picked Altech to address our problems. "Shawn" (our electrical technician) was very knowledgeable and solved the problems right away. We then had him install an antique lighting fixture that the wife wanted up. Shawn accompanied me to the hardware store for missing items, and helped in their selection. Instead of using the old wire in the fixture he rewired it, and made sure that everything was to our 100% satisfaction. I felt like the guy in the Honda commercial who wanted the tech to find something else to fix! Shawn is a perfectionist. Wish the guy who originally wired our house had been! Finally, the bill was a lot better than I had expected - I am truly grateful for that. Last but not least I was impressed by how fast Altech answers their telephone when you call. I give this company an A+ and you can be sure that the next time I need an electrician it will be them!

Google Review

Submitted by Carolyn Mahoney on Thursday, Feb 28, 2013

5 Star Testimonial by Carolyn Mahoney

Overall

This company is incredible. Found them on Google. With already great reviews we decided to call them. Troy and Juan came out, found the problem and took care of the issue and the cost was more than reasonable. When they say they guarantee their work, you can certainly believe them. We will be referring them to everyone we know. As a Real Estate Broker, I know a lot of people and my husband is in the service industry. He meets new homeowners every day. Thank you Troy and Juan for a job well done. We will be calling you back for any electrical issues down the road. If you are reading this review call Altech for your electrical issues. They are the BEST!

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Submitted by Ryan Rauschkolb on Monday, Feb 11, 2013

5 Star Testimonial by Ryan Rauschkolb

Overall

Very honest and helpful. I previously spoke to another electrical company about switching some 2 prong electrical outlets to 3 prong outlets. It was going to be fairly cheap, but the guy never showed up. I spoke to Bob from Altech who explained to me that what I was trying to do was going to cost me a lot more money than I was willing to spend (to do it right). I guess the other people were trying to scam me, and Bob was very honest with me. Although I ended up not setting an appointment with him, he gave me plenty of advice on how to take care of my problem on my budget. Thanks so much, Bob!

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Submitted by Terry Washington on Tuesday, Sep 18, 2012

3 Star Testimonial by Terry Washington

Overall

Did a good job, and he got the work done. Very polite and very professional serviceman. It was the first time my Mom used this company,she has 20 rental units. Her regular guy moved out of the area. The price was 3 times what she is use to paying. She was happy with the work, but just felt like she was way way way overcharged.

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