Back-Up Power Service is an extremely professional company with technical expertise. The technician who serviced my whole house generator did an outstanding job. He was extremely knowledgeable professional who took the time to show me how he was doing the annual service . He left me with pictures of the process as well as a written description of it. I will not hesitate to use this company again!

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Submitted by Mary Aspedon on Monday, Jun 08, 2020

5 Star Review by Mary Aspedon

Overall

I purchased a Kohler Standby 20KW generator system from Back-Up Power Services in November 2019. From the initial visit with Tony through the installation and subsequent contacts with both him and Mari, I have been more than happy with the professionalism, effectiveness, and caring of this company. I have had one sustained electrical outage since the generator was installed and the generator came on and ran beautifully....it was great!
I highly recommend this company and their products!

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Submitted by Margie Gurnik on Friday, Apr 17, 2020

5 Star Review by Margie Gurnik

Overall

I highly recommend Back-Up Power Services. We had problems with a residential generator and they were the only company that could figure it out. Tony is fantastic. I found them to be very honest, responsive, and great to work with!

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Submitted by Lauren on Tuesday, Sep 03, 2019

5 Star Review by Lauren

Overall

Mari and the entire team saved us! After experiencing the opposite from a competitor, they came out in an emergency and were compassionate while doing so. The tech inspected and got our unit running. He stayed to make sure it ran a full test and explained everything thoroughly. They even took digital photos and it was easy to pay. After another generator service canceled on us 10 min(!) before they were supposed to arrive to fix our generator the Friday before Hurricane Dorian with no explanation and no apology, I cannot say enough good things about the team at Back Up for simply doing it the right way.

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Submitted by Michael Prusak on Tuesday, Apr 30, 2019

5 Star Review by Michael Prusak

Overall

I was very pleased with the service I received from Back-Up Power Services on my home generator. The technician was thorough and I greatly appreciated his terrific communication with me. I am very confident they will keep my generator in great operating condition so it is ready when I need it most.

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