I had 10 windows and a sliding door replaced in October 2022. When I opened them to clean them I discovered that the window sashes were faulty causing the window to pop out of the frame. I called the US window factory multiple times and finally got someone to come to my home after 3 months. I was told that the issue was the sashes,"they were the old ones" I was told and that US Window Factory would replace them with new ones to correct the problem. The sashes were replaced in November but, while replacing the sashes the workers damaged the frames on 8 of the 8 windows they worked on. I had to stop them before they damaged the last two. I was told by Gary at US Window Factory they would get back to me to discuss the issue. Again, no response from the company. I made multiple calls to the company and finally George come out to see the damage in December. He took pictures and told me he needed to talk to his team at US Windows Factory and he would get back to me. I haven't heard a word from him even after I have made multiple calls and left multiple messages. No response from US Window Factory at all. This company is not honoring it service or guarantee promise. They exhibit poor business practices and horrible customer service. I would appreciate having this issue resolved in a professional manner.

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Submitted by Neil Deedy on Tuesday, Jul 18, 2023

1 Star Testimonial by Neil Deedy

Overall

I had 5 windows made and installed in April 2019. One of them has failed and is now completely fogged up. I have sent emails and called over the past 2 months and there has been absolutely no indication that they are going to stand behind their product.

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Submitted by Brian Smith on Tuesday, Jul 20, 2021

5 Star Testimonial by Brian Smith

Overall

We recently hired U.S. Window Factory to replace 12 of our home’s original single pane wood windows from the 1980s with vinyl double pane windows. We really couldn’t be happier. The whole process was easy, even the day of installation was a lot less hectic than I thought it would be. The windows also look incredible, and several neighbors have already stopped by to say how much better the new windows look. Thanks to Gary and the team!

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Submitted by Sarah Sover on Friday, May 14, 2021

2 Star Testimonial by Sarah Sover

Overall

We had US Window Factory replace all the windows in our house. The original sales person said it would be done in February, but we never heard a word. My husband had to call many times over the course of 3 weeks, each time being told they'd call back the next day then hearing nothing, before they were finally able to tell him the delay was due to waiting on one window.

They finally came out over a month after we were originally told. The work was done by a subcontractor (who we liked, but were not provided with all the details, and waited around for half a day before any of us could get in touch with US Window Factory) and lasted only a couple days. The windows are beautiful.

But nobody ever followed up with us, and one window is misaligned and difficult to latch. The three on the back of the house all have strips of vinyl that were not properly installed and catch when we try to shift the screens. My husband has called numerous times, but nearly two months later, we still have no resolution, despite providing photos and detailed information. All they do is take information, say they'll be back in touch, then ghost. The hilarious part is they were recording a commercial and asked if we wanted to come be in it. WHAT?! FIX MY WINDOWS.

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Submitted by Larry Harris on Tuesday, Feb 25, 2020

5 Star Testimonial by larry harris

Overall

We ordered windows and picked them up today. The people are very courteous and helpful. They make a quality window. We had a misunderstanding but we were able to work it out to my complete satisfaction. I would not hesitate to recommend them.

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Submitted by Mike Poulter on Saturday, Jan 11, 2020

5 Star Testimonial by Mike Poulter

Overall

Very pleased with my windows. The sales process and installation was great and having it locally made and custom fit for each window is amazing. The warranty can not be beat either. Looked at Anderson windows and was able to get the entire house done for what they were going to charge for half of my back windows.

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Submitted by Carol Stiltner on Thursday, Nov 07, 2019

5 Star Testimonial by carol stiltner

Overall

Our new window installation was just completed yesterday, and we could not be happier! Mickey and his crew did a wonderful job installing them, We had 51 custom windows made and installed on our house. It did take some time from quote to install, but that is because they custom build the windows in their factory in Norcross. The installation crew is top notch, going over everything multiple times to ensure it is the way you want it. We highly recommend U.S. Window Factory!

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Submitted by Peter Malimban on Monday, Apr 25, 2016

5 Star Testimonial by peter malimban

Overall

If you are looking to get a window repaired or if you are looking for a new window this is the place where you would like to go.

I have 2 windows with broken glass. I sent several request and George was the first one that replied. I explained to him my situation....I needed the 2 windows fixed because we are getting ready to have our house listed. I live in Gainesville, GA and I know it is far from their factory. I have exchanged several text messages with George regarding these 2 windows. He suggested that I remove the window sashes and bring them over so that it will be cheaper for me. George also told me the time the factory opens and closes so that I can plan ahead when to drop it off and when to expect to get it done. When I tried to remove the window sashes it was hard....I don't know how to do it. George explained to me how to remove it.
I tried it then I was successful in removing these window sashes. George told me that there will be somebody at the office/factory that can show me how to install it.
When I came to pick up the window sashes, George was there to show me first hand how to do it.

I would like to thank Liz also for explaining to me what they will be fixing the window glass, she told me that they will be replacing both window panes. I know Liz is very busy, but she did give updates on the progress of my window sashes.

I would say, US Window Factory have great customer service and great products.

Thanks again.

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Submitted by Edna Cosby on Tuesday, Nov 10, 2015

5 Star Testimonial by Edna Cosby

Overall

U.S. Window Factory does an excellent job! The workmanship is outstanding and customer service was there every step of the way. Not only did they install windows in one of our homes, but both of our homes. Thank you Window Factory!!

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