Imagine being stuck and you can’t get through to this company, Kone went from reliable to terrible and it’s customer service that’s dropping the ball not the guys that’s actually in the field.

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Submitted by Chad Landon on Friday, Dec 09, 2022

5 Star Review by Chad Landon

Overall

I have consistently had great customer service at KONE. The staff are very friendly and quick to respond to all concerns!

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Submitted by Erin Whitehurst on Friday, Dec 09, 2022

5 Star Review by Erin Whitehurst

Overall

I have worked with Jessica Still at KONE and have been very pleased with her fast communication and the service received. I highly recommend her and the company for any elevator/escalator needs!

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Submitted by Kelly Hessler on Friday, Dec 09, 2022

5 Star Review by Kelly Hessler

Overall

Incredible service, responsive sales representatives, competitive pricing! We continue to get excellent service throughout our facilities!

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Submitted by Ashley Jones on Friday, Dec 09, 2022

5 Star Review by Ashley Jones

Overall

KONE sales staff are friendly and responsive. I cannot say enough great things about this company. 10/10 recommend.

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Submitted by BECCA WEATHINGTON on Friday, Dec 09, 2022

5 Star Review by BECCA WEATHINGTON

Overall

KONE is great— especially their rep Jessica Gillespie. She is fantastic to work with!

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Submitted by Romi Patel on Tuesday, Jul 23, 2019

Horrible service. These guys lock you into a contract for your business and then treat you like trash. You can't even change companies because they have a gun to your head and say you have to pay the remaining months of service. Many times we called and they don't show up. Most recently we call them in the morning and they call back at the end of the day and say its going to be extra charge to have someone come out after hours. What kind of BS is this? Never choose Kone for your elevator company. This is supposed to be a reliable and important aspect of our business, we are extremely upset and disappointed.

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Submitted by HOUSEDOGcom Bryan Crabtree on Monday, Jun 10, 2019

1 Star Review by HOUSEDOGcom Bryan Crabtree

Overall

This is perhaps the worst company I've encountered in Atlanta. Our elevator has been down for 7 months and they are incompetent to fix it. They are non responsive and stupid. I sincerely hope a company this bad finds its deserving bankruptcy in the near future. Another example of an evil company that has monopolized an industry and should be broken up by the government. Overcharges and under services customers.

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Submitted by Lucas Hathaway on Wednesday, Apr 24, 2019

1 Star Review by Lucas Hathaway

Overall

Reviews don’t lie! Save the 2 people that work there, any actual review is the same score. I purchased a building that KONE Elevators & Escalators previously serviced. I called them to come out and quote what a new service plan was. Ben called me and said he would have someone out in the next 48 hours. Then there was no response for over a month. I Wrapped up other projects and then called them again, thinking I missed their call. The service center said my request had been closed - no call, no email. Ben refused to talk to me and the customer service rep had to tell me that they didn’t want to service “that type of elevator anymore.” Ben finally called after saying he’s been extremely busy and just didn’t have time to follow up. Terrible experience. Don’t use them.

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