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Contractor Attic Solutions by Prevailing Resources LLC in Ankeny IA

Attic Solutions by Prevailing Resources LLC

Insulation Contractors
 Ankeny, Iowa, 50021

Rated 3.9/5 (7 Reviews)
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Call: +1 515-279-2010

Contact Information

Company Name
Attic Solutions by Prevailing Resources LLC
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Phone Number
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Call: +1 515-279-2010
Location
1814 NE Trilein Dr
Ankeny, Iowa, 50021
United States

Company Details

Hours of Operation
Monday: 8AM-7PM
Tuesday: 8AM-7PM
Wednesday: 8AM-7PM
Thursday: 8AM-7PM
Friday: 8AM-7PM
Saturday: 8AM-7PM
Sunday: Closed
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Attic Solutions by Prevailing Resources LLC Reviews

Submitted by Swt 123 on Sunday, May 19, 2024

1 Star Testimonial by Swt 123

Overall

Called to schedule an estimate to get an attic insulation completed. They called, schedule their inspection, but never called back or provided their estimate. I followed up with a phone call and the gentleman confirmed my email address and stated he would send to me by the end of the day. Two weeks later, nothing was sent or received. The attic was already cleaned out, and sanitized, by the roofing company that just replaced our new roof. However, this company never responded. I guess trying to pick a local company to do business doesn't always equal great customer service.
Received a follow phone call from the owner Matt, we talked about the issue; however, the owner was more concerned about the one star review and asked that I ho back and read the review response. In final, Matt, the owner stated he was glad I was not one of his customer and got upset we I advised him I'll just go and update the review stating what we just talked about. Would not recommend this company due to the customer service and not be a reliable company. Save your money, the trouble and look for a more legitimate business.
After reading the updated reply this is not a "troll" of your business and no we did not have the insulation work done until we never heard back from your company. I'm not sure what the misunderstanding is about if no one called or sent me an estimate after the gentleman was at our home, took the pictures on the iPad and stated the owner does the estimates. So, your company had the pictures as proof the work was not done. Since you called me, didn't leave a vm, I returned the phone call. But as you stated, your were glad I was not your customer. So, again it's your business, run it as you wish, I will spend my money on other local businesses that are willing to provide better customer service. Again, customers just need to be aware. While you could always confirm by the pictures taken that the work was not done until after no response from your company. And that's okay, you have a right to do business with whom you wish. But as you stated your glad I was not your customer. So, we don't need your business. But if you as an owner want to make excuse of me of having the work done way before, I will be more than happy to provide you the receipt of the other company that came out after. In addition you can refer to the pictures W.L. took the day he was at our house. This is not another company that is trying to discredit you, I think your doing this to your self. Please let me know if you need me to post the copy of my receipt and or send to you. I will be more than happy to do so.

Google Review

Submitted by Aaron Nord on Friday, May 10, 2024

5 Star Testimonial by Aaron Nord

Overall

From start to finish Matt and each of his crew members exemplified professionalism and integrity. I contacted Attic Solutions about some spots that appeared on our upstairs ceiling and after some ice spots had appeared in the ceiling corners during a cold snap this winter.

Logan provided a thorough inspection and explained everything he was doing and what he discovered. The estimate came back quickly and was within my price expectations for the job. We accepted the bid and were able to get on the schedule fairly quickly.

When the work crew showed up they were polite, respectful, and hard-working. They explained what they were doing and asked if we had any questions they could answer. They fixed the issue in our attic and brought the insulation level back up to where it should be. When they were finished they cleaned up after themselves, collected a check from us, and were on their way.

I'm pleased with their work they did and am looking forward to not dealing with any more ceiling issues and to a hopefully lower energy bill thanks to the added insulation.

Google Review

Submitted by Mary Peterson on Friday, May 03, 2024

5 Star Testimonial by Mary Peterson

Overall

We recently had some dark areas on our ceiling and had a recommendation to have it looked at by Attic Solutions. Matt, the owner, had it looked at quickly, and let us know what and how the problems could be fixed and set up an appointment for us to get it done. Matt was great, he answered all our questions so we understood what going to be done. When Mike and Donnie, the workers came, they were on time, very polite, professional, answered questions and let me know what their progress was and showed me pictures when they were finished and had cleaned up. We are happy with their work and would recommend Matt and his crew.

Google Review

Submitted by Rob Sinclair on Thursday, Jan 25, 2024

5 Star Testimonial by Rob Sinclair

Overall

Matt and the team were very responsive and kind. They were willing to answer all my little questions, follow up questions and explain their process. Mostly they took time to make my wife and I comfortable with the work they were doing in our home.

Google Review

Submitted by Scott Weldon on Friday, Jan 05, 2024

5 Star Testimonial by Scott Weldon

Overall

We were having issues with pipes freezing in the very cold Iowa months. Matt and his team responded quickly to our request for an assessment. They identified the problem areas and gave us a precise plan of attack to rectify the problem. The team put in a lot of effort and went above and beyond during the installation process. They kept us informed of their progress. Matt checked in with us frequently throughout the process. Very affordable and reassuring.

Google Review

Submitted by Chris Keyt on Monday, Sep 18, 2023

5 Star Testimonial by Chris Keyt

Overall

I had my kitchen remodeled where a bulkhead was removed and the insulation had not been updated since the house was built. Needed to have insulation redone and brought up to code. I contacted Attic Solutions. The were easy to work with, fulfilled my needs at a very competitive price, were on time, worked quickly and efficiently. Would recommend to anyone. Was one of the easiest companies I have worked with in quite a while.

Google Review

Submitted by Katie Nelson on Friday, May 26, 2023

1 Star Testimonial by Katie Nelson

Overall

We had major frost on our ceiling in December during a cold snap. I called Attic Solutions and they were able to fit us in their schedule within three days. We were going to be traveling, so we instructed we wanted any damaged insulation removed, any damaged baffles repaired or replaced, and a higher r value of insulation installed in the entire attic as our builder years ago used the bare minimum. Two weeks after the work was completed we again had frost on our ceiling. Upon calling, the owner was reluctant to return (he personally was not present the day the work was done and hasn't been to our home since). He stated the job was done properly. At this point he started ignoring our calls and texts. When we finally got him to answer (using an alternate number) the call ended with the owner screaming, swearing, and hanging up on me. He had a change of heart soon after and sent the supervisor out who did the initial job (months after the initial job was completed). The supervisor informed us either they missed a couple of areas or it blew back out after they completed the work (there were no major wind events in the two weeks between job completion and us noticing frost again). He informed me there was currently zero insulation above my master bathroom. Since the frost had caused damage to our drywall ceiling, we decided to have a drywall contractor repair the ceiling prior to insulation being added. When our drywall contractor removed the damaged drywall, old, moldy insulation fell down. Thus, Attic Solutions never removed it as agreed. Our drywall work was completed five weeks ago. We have been calling and texting both the supervisor and owner to finish the master bathroom insulation. The supervisor has responded but can't move forward without the owner's blessing. The owner will not call or text us back. At this point, we have decided to move forward with a new company to ensure the job is completed properly. I tend to not write negative reviews unless the poor customer service is both repetitive and intentional. The stress this company has caused is not worth chasing anymore.

Google Review
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