We were picking out flooring for our entire top level and spent nearly 3 hours in the store looking at different colors and options. (I am very indecisive!) They have large floor section-sized samples so it was easier for me to visualize the layouts in my head. Rick was the sales floor team member that helped us. He had a lot of good information and helpful suggestions and was VERY patient with my going back and forth trying to make a decision. He was around to answer any questions and offer advice but also allowed us to browse at our leisure to make sure we got what we wanted. I never felt pressured or rushed or that he was annoyed with me taking so long. Upon making our choice, Dominick (manager) and Tristan helped us check out and made sure we were happy with our choices and helped us pick out coordinating transition pieces. We definitely felt like we were not just another face walking in the door. We were very pleasantly surprised with the level of customer service and so happy that we visited this store. We will go back for sure and will recommend them highly. Also, upon our return trip to pick up our flooring, the two men who loaded our truck and trailer were friendly, welcoming, and did a great job of ensuring the load was properly loaded. They were careful and took their time to make sure nothing was damaged, and it was how we liked it. Customer service was amazing!

Google Review

Submitted by Davien Michael on Wednesday, Jul 17, 2024

5 Star Testimonial by Davien Michael

Overall

Awesome experience getting tile for our new house. They really know their stuff! David Mendoza always had helpful information on how to protect our marble tiles and pick grout colors. He was always friendly and happy to help!

Google Review

Submitted by Grant Perry on Wednesday, Jul 10, 2024

5 Star Testimonial by Grant Perry

Overall

Everyone I worked with was incredibly helpful. Multiple employees offered to bring things out to my car. Very good value on materials. Will definitely continue to shop here for future projects

Google Review

Submitted by Ada J on Friday, Jun 21, 2024

5 Star Testimonial by Ada J

Overall

Building our house has been a nightmare at times but Floor and Decor was one of the top companies we worked with. Amazing prices and selection. Customer service is amazing and Larry was great to work with

Google Review

Submitted by Casey Dunley on Wednesday, Jun 19, 2024

1 Star Testimonial by Casey Dunley

Overall

I think they had a great selection of product. Unfortunately, I went in not knowing exactly what I wanted to buy, and I had a lot of questions about what would be best for what I wanted for my house. The man that was “helping” me told me I had too many Starbucks that day. There is absolutely no way I would buy anything from that store. People should be able to ask questions from the professionals and selecting new flooring for your entire house is actually a big decision.

Google Review

Submitted by Sue Miller on Sunday, May 19, 2024

5 Star Testimonial by Sue Miller

Overall

Very happy with our floor. Our installer, Cliff Whitsett, did a great job of installing our hardwood floor. He cared for our house like it was his. Great job of cleaning up after the job was done. Cliff and his managers, Chris and Landon were true professionals. Whenever an issue arose they were so helpful in resolving it.

Google Review

Submitted by Karen Evans on Saturday, Mar 09, 2024

5 Star Testimonial by Karen Evans

Overall

We’re redoing our master bath and need shower tile, floor tile, and accent wall tile. We spent a lot of time planning and had a good idea of what we wanted. We scheduled a design appointment with Stacy and were not disappointed.

Stacy spent a good amount of time listening to our vision, looking over inspiration pictures, and then walking through the entire store picking and choosing different materials to see how they worked together.

Stacy has a very good eye for design and was able to steer us in the right direction where we left excited about every decision we made. She seemed to genuinely care about our project and wanted to be sure we loved our selections.

I would give Stacy 10 stars if I could - she went above and beyond.

Google Review

Submitted by Lauren Hasselbusch on Wednesday, May 31, 2023

5 Star Testimonial by Lauren Hasselbusch

Overall

As a designer, I love using Floor & Decor as a one stop shop- they have a great selection of material with awesome prices. The staff are all super knowledgeable and ready to help. Michael, Steve & Edwin at the Pro Desk help me with anything & everything I need!! Highly recommend!

Google Review

Submitted by Punch-List Complete on Thursday, Apr 13, 2023

1 Star Testimonial by Punch-List Complete

Overall

Had to be 20 or more employees working, most of the time I was the only customer in store and I walked around for 45 minutes and not one person asked if I needed help. When somebody finally asked me they pawned me off to somebody else, and that person has no clue of what I needed for materials and left me alone again. There was one guy that seem to know his stuff but he was too good to answer my questions and talk to me and so I tried one more person and they were just trying to sell me the most expensive stuff and I didn’t need. A hour and half in this store for absolutely nothing. Now how do I explain to my customer why I have no materials for the project I’m doing for them and waisted a whole afternoon that I could have worked? Very upset and will never go back in there. The prices are not that great anyway. I don’t think they will be around for very long. People don’t like this kind of service and this service was so poor. It’s to bad.

Google Review

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