Restoration Contractors
Garden City, Idaho, 83714
Submitted by Alberta Woodall on Friday, Sep 20, 2024
Can’t say enough good things about everything Andrew and his team did for us after a kitchen flood. There were some ups and downs, as happens with a big restoration, but he responded quickly and with a solution. We have beautiful flooring that actually looks better than when it was new! We are very pleased with a job well done and highly recommend him.
Submitted by Teena Sims on Sunday, Aug 18, 2024
When our house had a catastrophic flood, Done Right Flood and Fire was there within an hour. They called insurance with us to ensure we were covered and went right to work getting the water out! They were sympathetic to our situation and treated our home like they would their own. They navigated the entire process with us from first call to final walkthrough. Their attention to detail and cleanliness is the best I've ever seen. Having gone through this in Tennessee at our family home, I can assure you Done Right is hands down the best company I've ever worked with in an emergency situation! The whole crew is punctual, kind, clean, and they communicate very well. If I have another issue in this home or another, I WILL call Done Right Flood and Fire! Thank you Done Right!
Submitted by Jennifer Debnam on Tuesday, Apr 09, 2024
We had a major seepage backup in our bathroom and I’m so glad we found Done Right Flood & Fire services! They were quick on scene and immediately saved us. They were thorough in their clean process as I was worried about having sewage in my house. Their team explained the whole process step by step.and just look at the before and after! Would highly recommend!
Submitted by David Day on Monday, Jan 29, 2024
I thought I had a minor leak from my dishwasher when the kitchen floor was suddenly swollen and separated from the subfloor one morning. I disconnected the dishwasher and put out a fan and a space heater, hoping the problem would go away. Three days later, it was no better and I filed an insurance claim. When the insurance company gave me a list of water damage contractors they work with, I did some research and found that the best of them had only mediocre reviews, so I searched for a better alternative and came across Done Right Flood & Fire Services, Inc. I contacted them from their website late on a Saturday afternoon expecting to hear from them Monday. Instead, I got a call from Andrew Massoud who said he would have someone come out right away!
Since I had already stopped the source of the leak and I knew the damage was already done, I told him there was no emergency, so he said someone would be out Monday. From the very beginning, communication with Andrew and his team has been amazing! They always return calls and emails promptly and call or stop by frequently to check on the progress. I have had trouble with my insurance company, who denied the claim from nearly the beginning. Andrew communicated directly with out-of-state insurance adjuster and really pushed the insurer to acknowledge coverage of my loss. Ultimately, we were not successful in getting coverage, then Andrew worked with me to find ways to cut the costs of our water damage repairs and significant model remediation.
Each of Done Right’s subcontractors has been very professional, quick, courteous and friendly and all of them have done what they can to help minimize what turned out to be an uninsured loss. While this experience has been miserable, it has been made more tolerable by Andrew, the team at Done Right and the subcontractors they sent to work on the various aspects of the problem.
Done Right Flood and Fire has earned every positive review and 5-star rating it has received. There’s no question I made the right choice by picking a local, family-owned and highly-rated contractor rather than a national franchise picked my completely unhelpful insurer.
It’s still a work in progress, so I can’t post pictures of the completed project yet, but have included a couple shots from the middle of the remediation process before repairs have started.
Submitted by Geoffrey Bauchman on Thursday, Oct 12, 2023
I had a massive water leak that took out our laundry room, mud room and master bath. My insurance company sent out a restoration company to being the cleanup. They would not do the repairs, just wanted the remediation work.
I cannot say enough positive things about Done Right Fire and Flood. First, they came in and took over for a company that was extremely unreliable. I reached out for recommendations on a locally owned and trustworthy company and Done Right was who everyone pointed too.
All of the different workers they had in my home from electricians to builders were amazing. If I had a question they answered the phone the phone right away or returned my call within 10minutes. They minimized the amount of time it took to compete repairs by having everything lined up and ready to go.
The insurance company messed up my paperwork, Andrew, Justin and their team spent countless extra time sorting it out to make sure that everything was covered. My insurance company even commented that they have never worked with a company so detailed.
I would recommend Done Right Fire and Flood for any type of restoration. I wish they had been the ones first on the scene.
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