I recently had the pleasure of visiting Idaho Falls Standard Plumbing, and I cannot express enough how impressed I was with the exceptional service provided by Lilly and Ted. From the moment I walked in, I felt genuinely welcomed and appreciated, not just as a customer but as a fellow human being. Their dedication to customer service is truly commendable.

Ted’s extensive knowledge and expertise were evident as he patiently explained the intricacies of the odd parts I was seeking. He also took the time to teach Lilly about these components, which showcased his willingness to educate and mentor his colleagues. This level of attentiveness and willingness to go the extra mile is rare and highly valued.

Lilly, on the other hand, was incredibly warm and accommodating, ensuring that all my needs were met with a smile. The cherry on top was being offered a delicious muffin upon completing my purchase, which added a personal and thoughtful touch to my overall experience.

The hospitality and service I received at Idaho Falls Standard Plumbing were top-notch. Lilly and Ted have set a high standard for customer service, and I will certainly be returning for any future plumbing needs. Highly recommended!

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Submitted by Jennifer Munns on Friday, Apr 14, 2023

5 Star Review by Jennifer Munns

Overall

I can’t say enough great things about the employees at this location. I came in needing a new toilet tank lid and they had it for me in minutes. Also went in looking for a new faucet because I currently have no water pressure in one of my sinks and this amazing guy (didn’t get his name) and wonderful girl walked me through how to fix this problem without needing the faucet. Fantastic customer service. Very friendly and knowledgeable about their products. Highly recommend. Never going anywhere else for plumbing needs:)

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Submitted by Jackilyn Keiter on Wednesday, Mar 22, 2023

5 Star Review by Jackilyn Keiter

Overall

Kelcie Jensen at Standard Plumbing Supply Co. is an absolute gem! She is very knowledgeable at her possession at the front desk. She was quick with both computers looking up parts, availability, and pricing. She was running to the back of the shop to retrieve materials and also on the floor answering our questions. I can not express enough how helpful and kind she is. It’s so refreshing to have such an amazing employee help us with all our requests. She seriously needs a big raise! She’s worth top pay and I hope the company realizes how lucky they are to have her.
Jacki

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Submitted by Candice Preston on Thursday, Nov 19, 2020

5 Star Review by Candice Preston

Overall

We have been working with Standard Plumbing in Idaho Falls for 25+ years, and purchasing $50,000+++ in plumbing materials every month. Lori sure has been amazing all these years! She always has gone above and beyond to make our experience the BEST and always is making sure our customers have a top notch experience. We LOVE Lori and her amazing crew!!!! Thanks for helping make our business a huge success is South Eastern Idaho!

The Plumber Inc

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Submitted by Richard Faris on Friday, Jul 10, 2020

5 Star Review by Richard Faris

Overall

Standard plumbing supply in Idaho falls has a great staff. Kelcie shuway was very knowledgeable about the parts I was looking for and very helpful in finding exactly what I was after. She was able to fill a large order and didn't miss anything on my list of parts.
Every trip I take to standard the staff is very friendly and helpful. It's like visiting the fun family. I recommend them to all plumbers.

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