Theo was amazing and got us great deal! I loved how thorough she was about letting me get to know the company and all the details of everything window and company related. I was very willing and felt very trusting to put this project in their hands. We are excited for our new windows to be installed!

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Submitted by Dalton LaRue on Thursday, Aug 29, 2024

1 Star Review by Dalton LaRue

Overall

I am a 100% disabled veteran on a fixed income. After being discharged from the military, the home my wife and I purchased had asbestos siding, and since we had small children, siding was our top priority. We chose DaBella because of the values and ethics the company preached that they held. Including the salesman telling us everything they use was made in America "to the nail." Additionally, the training and minimal experience requirement of "their" crews was another heavily highlighted talking point.

My wife and I are both veterans, so we thought the $67000 price tag would be worth supporting this company.

Unfortunately, the company did not display the values and ethics it preached from the time we signed the contract.

Our home was halfway completed in the wrong color (one shade off) before the installers realized the mistake. At the time, the General Manager (GM) at the Idaho Falls office insisted they finish the job in the wrong color before negotiating prices. His initial pitch was a $2000 discount for doing the job in the wrong color. The issue was eventually negotiated to something I felt neither party was happy with, but it worked.

Two short years after installing the siding in July 2024, I noticed some issues with the caulk, peeling and cracking all around the house and windows. After a brief walk around my home, I saw the problem was widespread. After a few days of hassle with the customer service office and speaking to a manager in the Dallas customer service office, my complaint was upgraded to the highest level and sent to the Idaho Falls offices.

The Idaho Falls office (now under a new GM from the installation) sent the original crew to inspect their own work, which seems absurd from my perspective. However, after I raised concerns about this, the office GM showed up to walk around with me himself and "hear" my concerns and issues with the siding. He pointed out installation errors in several areas from the advertised 7-year minimum experience crews who participated in advertised special-caulking schools. Objectively speaking, it seems okay at DaBella to rush $67000 contracts; I didn't work as hard for my money, I suppose.

We ended the interaction with a plan to have a third-party James Hardie representative inspect the siding and make recommendations. The plan was to correct the recommendations. Since the caulk shouldn't fail two years after the installation, as a homeowner, I have concerns for the project as a whole and any damage that the faulty caulk may have caused. Having a third-party inspection is the appropriate course.

After a week, I hadn't heard anything from the GM and followed up. I was informed that James Hardie blamed the caulk company, and they saw no reason to come out. I asked the GM to call me so I could better understand what the plan was going forward. After all, it is my home, and businesses should speak to me before making decisions. He never called. I gave the GM two more weeks to call with a solution, but I am still waiting to hear a reasonable solution.

After giving the GM THREE weeks to contact me with a solution, I had heard nothing from DaBella.

I called on 28AUG2024 and spoke with the project manager. After a short conversation, it became clear that there had not been an in-depth conversation between the project manager and the GM about correcting the issues at my home.

Both the Idaho Falls office and the Dallas call center refused to give me the regional manager's contact information.

This leaves me wondering, WHO IS HOLDING THE IDAHO FALLS OFFICE ACCOUNTABLE TO THE STANDARDS DABELLAS ADVERTISES?

AFTER ALMOST A MONTH OF PATIENCE AND UNDERSTANDING, I FIND MYSELF WRITING REVIEWS AS A WARNING TO OTHERS.

DO NOT SUPPORT THIS BUSINESS!!!

Google Review

Submitted by Jana Vincent on Tuesday, Aug 13, 2024

5 Star Review by Jana Vincent

Overall

My husband and I met with Scott and Hunter to get a quote for windows. They are fantastic to work with and very personable!! Definitely recommend working with them. They have fantastic recommendations and will always make sure to communicate with you through the whole process.

Google Review

Submitted by Rex Shaffer on Friday, Aug 02, 2024

5 Star Review by Rex Shaffer

Overall

Shannon was an awesome sales lady today. She understood the product very well, and made me feel comfortable having her in my home. She sold me windows even though I told her I was not going to buy anything today. She is a special young lady with lots of potential in my opinion. Thanks Shannon

Google Review

Submitted by Jen Chacon on Saturday, Jul 20, 2024

5 Star Review by Jen Chacon

Overall

I had new windows installed by DaBella in November, and I couldn’t be happier with the experience. The installation team was fantastic—efficient, professional, and they left no mess behind.

I waited a bit to leave this review because I wanted to see the impact on my utility bills. In just six months, we've saved $240 on our power and gas bills after replacing just three windows and one sliding glass door. The difference in our home's comfort was immediate.

Throughout the entire process, the customer service from DaBella was exceptional. We were kept informed every step of the way. I highly recommend DaBella to anyone in need of new windows.

Google Review

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