Member Reviews

5 Star Review by Surgery Felines & Canines

The Elevator Industries of Illinois team has been a tremendous help to us, providing excellent elevator services with great attention to detail. They have demonstrated excellent communication skills and even helped us in two elevator emergencies. We are extremely grateful to Chad and the entire team for their help. Thank you very much!

Submitted by Surgery Felines & Canines on Thursday, Mar 21, 2024

5 Star Review by rory gallager

The owner is great ?

Submitted by Rory Gallager on Friday, Sep 08, 2023

5 Star Review by john wilson

Best elevator company in Chicago

Submitted by John Wilson on Friday, Dec 10, 2021

5 Star Review by Joe Rizzo

Submitted by Joe Rizzo on Wednesday, Aug 25, 2021

1 Star Review by Lindsay Currie

I wish I could rate this company at 0 stars. Half the technicians are rude and unprofessional, or not knowledgeable. They routinely cancelled appointments on me - frequently at the very last minute, and Dan, the "account executive" for Universal Elevator stalled for MONTHS on a critical elevator repair, citing all kinds of problems with finding a tech to come out, or often not responding to my emails/voicemails at all. This is not the way you treat customers. This is not the way to do business. This is disgusting, especially considering how much you charge for your "service". Bottom line, avoid this company at all costs. They are BAD.

Submitted by Lindsay Currie on Monday, Feb 04, 2019

1 Star Review by Ning Wang

Extremely bad service. The customer service and frond desk have no patience.

Submitted by Ning Wang on Wednesday, Apr 26, 2017