Would give negative stars if that were possible. The elevator in our building has been "down for maintenance" since May 1st, 2024. Otis Elevator Company is supposed to replace the control board that runs the elevator. The first part arrived within approximately two weeks of the elevator being down. Otis Elevator Company claims that the second part is delayed because their supplier has a shipping issue and is the only company that can manufacture the part. Regardless, it should not take nearly 6 weeks for the part to arrive post-pandemic.

There are seniors, small children, newborns, and senior pets that have either been paying out of pocket to stay elsewhere (and will likely not be reimbursed) or are stuck in their homes dealing with a stairwell that is, frankly, unsafe for them; all because Otis Elevator company cannot or will not finish the work they were contracted to complete.

A tenant was told on Friday, May 31st by property management, that it would be another 10 -12 business days before the part arrived. That makes 4 times that Otis Elevator Company has pushed the repair date back.This situation is dissolving as tenants grow increasingly frustrated. Otis Elevator Company is under contract to do a job and it should not take almost 6 weeks to do it. Ridiculous!

Google Review

Submitted by Ari Cohn on Monday, Jun 26, 2023

1 Star Review by Ari Cohn

Overall

Better hope your building's elevator doesn't break, or you can enjoy being without it for a month+

Google Review

Submitted by Edward Azzano on Friday, May 12, 2023

1 Star Review by Edward Azzano

Overall

zero stars so far, I have been trying to get someone out to look at a old lift we have, i even said we are willing to replace it if necessary, no one will even call me back to set up a inspection, been passed off from one field rep to another and still no call, anyone else on this thread have a company that I can call to get a lift inspection/repair /or replace?

Google Review

Submitted by Jamie Gay on Monday, Aug 15, 2022

1 Star Review by Jamie Gay

Overall

This company has absolutely horrible customer service. They literally do everything they can to just not address the issues brought up to them. I have reached out and been told multiple times someone would contact me but It’s all smoke and mirrors here. I do not recommend working with Otis if you expect timely response or want a functioning elevator. They have broken our elevator multiple times during routine maintenance visits.

Google Review

Submitted by Peter Novak on Friday, Jul 02, 2021

5 Star Review by Peter Novak

Overall

I just wanted to send you a note about the guys you have working on my site.
Scott Smolik , and Matt Peterson.
These are the ONLY 2 guys on my site I do NOT have to worry about. They get here early, make a list of the things they are going to do, and get it done!
They will take the time to answer any questions we have, are very polite, and professional.
These guys take away stress from my day. I do not have to watch them, I do not have to worry about them NOT being on schedule.
Communication from them has been better than my own guys.
I consider them an asset to your company, and on our future project, I would hope to have them on the job.

Google Review

Submitted by FW on Monday, Sep 21, 2020

1 Star Review by FW

Overall

Otis Elevator failed to provide contracted services and scheduled maintenance for over 2 years at our property. They eventually acknowledged the problem, agreed to a refund that has not been paid in approximately 5 months. Local and national management is Totally non responsive. Otis Elevator is not recommended based on our experience.

Google Review

Submitted by Richard Hoebbel on Thursday, Jun 11, 2020

5 Star Review by richard hoebbel

Overall

Best elevator company ever

Google Review

Submitted by Erik Colon on Wednesday, Feb 28, 2018

1 Star Review by Erik Colon

Overall

Our building elevator has been down for three months and these guys keep "repairing" it. Not quite sure how after repeated visits they still cant figure out whats wrong with the elevator but I would think 3 months would be enough time. I would never use these guys and I hope my building finds a better service provider.

Google Review

Submitted by Diego Fdez. Torres on Saturday, Jul 22, 2017

5 Star Review by Diego Fdez. Torres

Overall

The best elevator company of e world.

Google Review

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