After 8 years, the inside handle on our Schlage entry door lockset broke. Rather than go through the multi-week process to take advantage of their “lifetime replacement warranty”, decided to purchase a replacement lockset. Of course, we wanted to “re-key” the replacement lockset to match the existing locks at our home. This required contacting a locksmith. Fortunately, my Google search introduced me to Citadel, a local business in my hometown of Oswego. Stopped by their business earlier today and Dave, the owner, took maybe a half hour out of his busy schedule to re-key my new lockset to our existing keys for a very reasonable price. While Citadel is 99% commercial business, it is wonderful to cross paths with a local business that will serve residential neighbors. Thanks Dave:-)

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Submitted by Diane Zuber on Sunday, Feb 19, 2023

5 Star Review by Diane Zuber

Overall

My son just moved into a townhouse in Oswego. I relied on my fellow reviewers to recommend going to Citadel. They were on time and charged $214.50 to change 1 doors. There was a problem with the old lock not lining up properly, and it was tough to close the door. He got 4 keys. This company is solid and experienced. I this the price was fair and would recommend them.

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Submitted by Diana Nettgen on Tuesday, Jan 12, 2021

5 Star Review by Diana Nettgen

Overall

We needed our security door fixed, it wasn't closing and opening with the fobs anymore. The original company was MIA. Citadel David and Mike were great to work with. David came to inspect our situation and Mike did the fix. All quickly and efficiently we couldn't have asked for more. I would recommend Citadel to friends and family for a job well done.

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Submitted by Stacy M. on Wednesday, Dec 04, 2019

5 Star Review by Stacy M.

Overall

I cannot say enough about the team at Citadel. They were accommodating with their schedule, quick to arrive, and efficient in unlocking my door when I accidentally locked myself out of my home. They are much appreciated and if I ever need locksmith services again (fingers crossed that I won't), I would definitely use them again.

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Submitted by P K on Monday, Jan 14, 2019

5 Star Review by P K

Overall

I locked myself out of my home and called Citadel in a panic.. although I got an answering machine I did leave a voicemail and within five minutes had a return call from David, the owner of the company. He was very professional and sympathetic to my position and told me he would be here within 30 minutes of my call. He arrived as promised and it could’ve even been less than 30 minutes! I would highly recommend Citadel Lock & Security!
David recommended a deadbolt which needs a key to be locked which would replace my regular door handle lock. I will be telling my family and friends about Citedal should they ever have any lock/security needs in the future. It is rare these days to find a company that is so responsive, professional and sensibly priced.

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