Heating and Air Conditioning Companies
West Chicago, Illinois, 60185
Submitted by Robin Salomon Dye on Thursday, May 16, 2024
Fernando was great. Guided us Boomers thru how to set thermostat schedule. He also cleaned the interior of our AC unit because we had power washed the patio and we didn’t realize that all the dust and dirt was flying into the grill of our new unit!! ? Fernando is very easy-going and nice and polite young man.
Submitted by Charlie Jones on Thursday, May 16, 2024
Fernando came out to my house and displayed great customer service skills. He educated my wife and I on proper maintenance of my AC unit and furnace. He took time to make sure that we felt comfortable before he left.
He also sign my residence up for a twice a year maintenance program. Overall great customer service skills.
Submitted by Sherri Jones on Thursday, May 16, 2024
Our technician Fernando was awesome! We've had SEVERAL other companies come out to our home to fix our AC and they have never fully fixed the issue. Fernando found a different issue with our system, versus the other guys, and FIXED the AC. Wish I had of called this company last year!!!! 5 stars in my book!
Submitted by Steven Zimmermann on Thursday, May 02, 2024
Three part review:
1) Fernando is amazing. Very thorough in finding the issue with our Mitsubishi AC units. He made sure everything was running correctly and waited a little bit extra to make sure it was working 100% correctly.
2) Brian's team is not like other company's that will take your money and run. Every service tech always takes their time and is thorough, calling Brian is they want to check something or need some guidance - which is amazing to admit. I much prefer someone double checking an answer over someone just doing what they feel is correct bc that's how they have always done it. If there is an issue with a service tech, let Brian or Miguel know and they'll fix the issue.
3) We had Brian come out a couple years ago to give us quotes on installing AC throughout the house (prior owners only had window units). He gave us several options, explained benefits of each in great detail, and for a prices that were similar to others but based on conversations I knew I could trust him and his company. No machine is perfect, and when ours took its hits, Brian was always there for his tech guys helping them out when needed. He is super knowledgeable.
4) Miguel is amazing. We've worked with him many times on the project of installing the AC units. He is very professional, very knowledgeable on Mitsubishi units, and always able to find a solution to the little things that come up. Miguel always goes above and beyond to ensure satisfaction and they they job is done correctly.
Long story short, trust these guys. Small things always happen with machines, but these guys work as a team and will find an answer for a reasonable price.
Submitted by Leland Lewis on Thursday, Apr 11, 2024
Manny did a wonderful job servicing our air conditioner. He called to let us know when he would arrive. He was efficient thorough and knowledgeable. Please have him scheduled for us next year!
Submitted by Mike McDougall on Tuesday, Apr 09, 2024
Manny was excellent. Was at my house at the time scheduled. Services requested were furnace cleaning, AC check and dryer vent cleaned. Manny explained each process and was extremely professional. All the techs at Brian’s are trained this way and it is very much appreciated.
Keep up the great work!
Submitted by Alex Ibarra on Sunday, Mar 17, 2024
I recently got my AC maintenance done by manny. And let me tell you, he was very polite and very knowledgeable about the system. I highly recommend Brian’s hearing and air conditioning!
Submitted by Christopher L. on Friday, Mar 08, 2024
My heater stopped working altogether, and I called BH&AC. They sent a technician to my home the same day just two hours after I called. Manny was friendly and polite, diagnosed the issue and let me know what needed to be replaced and fixed. Within an hour of his arrival, everything was up and running again. Highly recommended.
Submitted by Jonah on Monday, Jul 24, 2023
The salesman was kind. The duct install team did a good job. The furnace and a/c work well. After that it kinda went downhill.
We had a tricky attic install where the unit had to be installed on its side. The workers left and everything looked fine at first glance. I paid the bill and that was that. Then I looked more closely.
The workers left with a return vent hooked up to nothing. There was just an intake hole left open in the duct and the return vent was hanging in the wall. Upon closer inspection, they installed the unit with no way to change the filter - it was completely inaccesible.
I called to see if they would come back and remedy the situation, but I had already paid and they were not interested. In the photos you can see the inake to nowhere and the filter with no way to change it.
The heating and a/c have worked flawlessly, and the duct work install team did a great job. They really only let us down on the last touches.
Nice enough people, a/c and furnace install is working fine, and solid duct install work; but make sure the job is done before you pay - I wish I had.
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