We have had a pool for almost 20 years and have tried multiple different Pool Shops and Clarity is the perfect blend of all the good things we are looking for, you can tell they are local as they send that Home Town vibe and not the Business Chain mentality. Sarah is Awesome to work with and treats everyone as local friends.
Thanks for All the help with keeping our pool as non stressful to maintain with all the challenges of Indiana weather : )

Google Review

Submitted by Jean Updike on Tuesday, Jun 25, 2024

1 Star Review by Jean Updike

Overall

Paid to a high price for opening pool that did not include checking seals or sand or how the filter was working. Took about 6 weeks to come back and left once again with a poorly running filter. Have been a 099l owner for 50 years and have never had such poor service. Have asked several times to speak to owner and they would not let me.b6 time I hired some one else, now have major alga

Google Review

Submitted by Christy Michael on Saturday, Jun 22, 2024

1 Star Review by Christy Michael

Overall

The customer service is horrible. We bought a salt cell through them a couple years ago and had a problem with it each season. This season, we have called multiple times for help and nobody has responded yet. It is beyond frustrating and costing us extra money in chemicals. We really regret purchasing this salt cell from them.

Google Review

Submitted by Amy Silvarman on Thursday, May 30, 2024

1 Star Review by Amy Silvarman

Overall

I would not call this place a pool store.
The useless employees are ONLY wanting to install pools for you. We have one!
They do NOT carry any of the smaller square pool gaskets. They do NOT carry the return parts for pools either.
This business is just taking up space in Auburn.

Google Review

Submitted by Sandy Ziegfeld on Tuesday, Mar 19, 2024

5 Star Review by Sandy Ziegfeld

Overall

They have amazing service and are very kind! Our patio furniture looks amazing on our back porch. Thank You so much!!

Google Review

Submitted by E. H. on Wednesday, Jun 21, 2023

1 Star Review by E. H.

Overall

Please be careful hiring this business. The owner Ken is quick to get out for a estimate. However, after that it is next to impossible to reach anyone. The installer duo arrived without calling. Thankfully my dogs were not in the yard at that time. Sadly, the biggest issue was that the unit they installed was installed improperly. They also broke the unit while installing it. No one told us about any of this. But they immediately mailed out a bill for a finished job. We had a different company out for another job & they caught the issues and brought them to our attention before we attempted to use the unit. Their installation would have caused a fire.

A resolution was reached purely because we had to chase them down ourselves. Our desire to support a small business could have ended in disaster. Unfortunately this company has a habit of arguing when customers give an honest review. For that reason, I hesitated to leave a review—the experience was too stressful to leave unsaid. I personally trust the reviews of others when looking up businesses. Hopefully this helps someone else avoid a terrible mess. Just be careful.

Google Review

Submitted by Jamie Hays on Thursday, May 25, 2023

2 Star Review by Jamie Hays

Overall

I’ve given 2 stars as it was a mixed experience for me. I went into the store on 2 separate occasions as well as called twice in a span of a month asking if I bought a pump and sand filter there if they would install. All three occasions the staff were certainly nice, however not once have I been contacted after leaving my information a total of 3 times. I finally gave up and contacted a company in Ft Wayne that quoted me and did installation in a weeks time. Truly disappointing experience overall.

To respond to your question below, nothing was ever purchased or set up, sorry I didn’t clarify that. I made it clear on all of my attempts that I wanted to purchase a sand filter and a pump from your store and each time my contact information was taken down, but no one ever called me back.

Google Review

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