Several years ago, Custom Floors installed our counter top and wall tile and backsplash in our kitchen. They did an excellent job and were very communicative during the entire process. Recent needed help with an issue and my call to Rodney Johnson, our contact solved the problem that same day. Great service, highly recommend them for their products and services.

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Submitted by Kristy Miller on Friday, Apr 26, 2024

5 Star Testimonial by Kristy Miller

Overall

We used Custom Floors for all of our floors in our entire remodel of our home as well as backsplashes, tile work and countertops. We were extremely pleased with everything they had to offer. From the beginning of our project to the very end, they stood behind their product and work 100%. Scott Gray, transported himself, our special made to order stair treads to Ohio. The team at Custom Floors goes above and beyond to make you happy. They treat everyone with full respect. I recommend Custom Floors for all your flooring, tile, countertop, backsplash needs. They give you peace of mind during a hectic, exciting, nerve-wracking time in your life.

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Submitted by Buren Buren on Friday, Apr 26, 2024

5 Star Testimonial by buren buren

Overall

The sales rep, Tracey, was outstanding and no job too small. I would purchase any flooring from them because the installation was terrific -- none better. Jorje did wonderful job. And within 10 minutes of finishing the job a rep from Custom Floor came by to see if I was pleased. I was

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Submitted by John Kopeck on Wednesday, Apr 03, 2024

5 Star Testimonial by John Kopeck

Overall

This store is huge with great selections, sales force and installation employees that go the extra mile to make sure you are happy. Trey and Kacey are among the best from start to finish with great communication. We'll be back!

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Submitted by Cat Boynton on Thursday, Mar 14, 2024

5 Star Testimonial by Cat Boynton

Overall

End of 2023/beginning of 2024 we decided to replace flooring in our bathroom, kitchen, laundry room, family room, office and stairs all at once. We pulled up tile, linoleum, carpet and wood and replaced with tile and wood. As one of the larger efforts we’ve undertaken, we shopped around, did all the research, changed our minds, asked ask the questions -sometimes more than twice. We’re both analysts by profession, so we can be a lot. :) Greg and Kathleen were patient, clear, helpful and available during the entire decision-making process. The schedulers were clear and flexible. The installers were true craftsmen and women - they are artists (Jorge’s precision and geometry blew our minds). Wood and tile crews worked diligently, solved problems creatively and communicated clearly. Pricing was fair. The few hiccups we encountered (toilet was initially re-installed incorrectly by a subcontractor and a portion of the carpet needed to be reinstalled because it came defective from the manufacturer) were addressed quickly and resolutely - issues were addressed with an “all hands on deck” mentality. The entire installation process took just over two weeks. Questions and adjustments needed long after the bills were paid have been addressed promptly. It feels like a new house. We love it. Which is exactly how you should feel after making such a significant investment in your biggest investment. Thanks guys!

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Submitted by Kara Gwilt on Sunday, Mar 03, 2024

5 Star Testimonial by Kara Gwilt

Overall

Went to custom floors for my recent project and met with Lee. He gave me so much helpful information and advice about the next steps. I can’t wait to see the results! He was easy to work with and answered all my questions without pressuring me into a sale. Great company. Highly recommend.

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Submitted by Beth Miller on Monday, Feb 05, 2024

5 Star Testimonial by Beth Miller

Overall

A shout out to everyone at Custom Floors. My mom was experiencing major health issues and among other things needed a condo without stairs. One opened up and desperately needed new flooring throughout. Lee helped us get through the entire process. The flooring was great quality and it was installed quickly and professionally. Thanks to Lee (our salesman), Donna (in scheduling), and the whole installation team!!!

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Submitted by Dave Wills on Wednesday, Dec 20, 2023

5 Star Testimonial by Dave Wills

Overall

We used Custom Floors for a recent bathroom renovation. We had planned and thought about it for a couple months so we finally had found a contractor and was ready to pick out everything and we went to custom floors looking for flooring, countertops and tile. we talked to Lee Simmons. He was very informative and helpful along the way which made us think of other options and this totally change what we were planning on doing and went a different direction after talking to him. We listened to his ideas and color schemes and combining with our ideas and it came out awesome looking. we appreciate everything that he did to help us, and to make our decisions that much easier.

Google Review

Submitted by Steve Vanderbosch on Sunday, Dec 10, 2023

5 Star Testimonial by Steve Vanderbosch

Overall

Our experience with Custom Floors has been fantastic. The customer service provided by Lee has been exceptional. This has been our first experience with any type of home remodel project, so we had a lot of questions and an equal amount uncertainty and fear. We are replacing all flooring on the ground floor, new countertops, sink, faucet, and backsplash in the kitchen. So we knew going in, we had big plans and have to stick to a budget. Lee took his time and guided us through our options...willing to help, never pushing to sell. He provided us with detailed quotes of work to be done and all materials required for each project. His pricing fit our budget.... so combined with his professionalism, design advice, attention to detail, availability for numerous visits to their convenient location, we are confident these projects will be completed beautifully. By giving us this confidence of a successful project, Lee also took away a very big element we started with.... he took away the fear of taking on something so big to us. A big project yes.... but Lee makes it manageable.

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