I have been using A1 Quality Cleaning for about a year and have nothing but good things to say about the company. The cleaners have always arrived at the scheduled time and were pleasant and efficient. I am very satisfied with the company and the employees and would not hesitate to recommend A1 Quality Cleaning for your home.

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Submitted by Ross Fine on Wednesday, Nov 13, 2019

1 Star Review by Ross Fine

Overall

I hired this service to do a move out clean for a rental property I was staying in. I already moved out this house when I hired the company. First impressions were great! The Vice President of the company, Meredith Lowman, came out to the residence and gave me a customized quote. She did a walk through the house and explained everything they were going to clean to include dusting light fixtures, ceiling fans, vents, vacuuming, etc. (see photo). I even paid for extra services that the rental company requires. So in that regard I give Meredith 5 stars for customer service.

Execution however is atrocious. Telia was the cleaner. She came out 11/4 at 9am saying “this won’t take long”. I went to work to let her do her job and after work I returned to the residence. What I found was not what was agreed upon and what I paid for. I left a review with the company and provided them pictures of the poor work their cleaner did. 0/5 stars (Pictures attached) The counters were wiped off, but a blue stain was left in a kitchen counter, the kitchen appliances were wiped, a floor was mopped, but that’s about it. Nothing else was completed on their list.

A couple days later Jennifer and Meredith got back to me and wanted to rectify the situation. So they moved things around to get Telia back out to clean the residence again. Only this time Meredith would come check on her periodically to verify everything was done properly. So at 9am on the 7th, I let Telia back in the house and proceeded to go to work. After work I returned and check the house. To my surprise the job STILL WASN’T FINISHED. (See pictures) 90% on the list was finally done, but vents weren’t wiped, a baseboard in the master bath wasn’t done, a light fixture still had dust on it, and NOTHING WAS VACUUMED.

Friday 11/8, I talked to Meredith on the phone. She asked how things were and I told her “for the services you provided and the things you cleaned, it looks great! However there are things that weren’t done still.” Meredith then proceeded to get defensive and tell me how she “knows everything was done” because she checked it personally, she then asked what wasn’t finished and I told her nothing was vacuumed as there was 10x more foot traffic across all the carpets than after the first time they finished cleaning. (See pictures) Meredith became extremely defensive and proceeded to tell me that Telia vacuumed the room behind her as she stepped out of the room. The problem is that not what the pictures show. Vacuuming is not something you can fake or lie about either! BECAUSE either you did it and it shows, or you didn’t and there are footprints all over!! Because of the poor customer service and refusal to acknowledge that your company still didn’t provide proper services, I give you 1/5 stars.

Lastly, Meredith did finally give in and offer to send another cleaner over to the residence a THIRD time, but I decided to refuse. The company hasn’t even tried to discount the cleaning from their repeated failures and refund money from work they never did... I lost all faith in the “best rated cleaning company in Indianapolis” after they failed to do the job properly the second time. So I went over there on my last day of having keys and vacuumed the entire place myself. Take a look at the pictures yourself and make your own decision if the carpets were vacuumed or not. All pictures were taken after they “finished” cleaning from both times. I 100% do NOT recommend this company as I have never had a worse experience with a “professional cleaning company” and they will never get my business again.

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