Plumbers
Lenexa, Kansas, 66214
Submitted on Tuesday, Aug 22, 2023
Nick arrived timely to our appointment and got right to business. He explained his assessment of our AC unit and his suggested repairs, I appreciated his honest feedback. The price was very affordable seeing as we are in their select member club (?) and Nick completed the service quickly. This is one of the hottest days of the year and we appreciated Nick getting our AC up and running!!!!
Submitted on Tuesday, Aug 15, 2023
Richard White did an estimate on my plumbing. He is extremely knowledgeable , bright and honest. He is also kind , understanding and patient. Even if it wasn’t easy to hear, he told me the truth. If I could afford him , he would definitely be my first choice. So sharp! I enjoyed talking with Mandy about England ( not often that I can do that). Cynthia nice too . Thank you.
Submitted on Thursday, Jul 20, 2023
I can’t say enough good things about the two plumbers that came to my house to unclog my kitchen sink drain. Their names were Justin and Michael. They arrived on time, were very respectful, very personable, and they did a fantastic job unclogging my drain and cleaned up any water that was left underneath my sink. They even cleaned the aerator on my kitchen sink faucet to to increase the pressure coming out. The whole process was easy from my call this morning to schedule an appointment to notification of the plumbers arrival time. I will definitely call Rogers again if needed!
Submitted on Monday, Jun 05, 2023
Dishwasher installation
Jesse was our repairman. He was superb! Very professional, courteous, friendly, and knowledgeable. He carefully and clearly explained what needed to be done and why and did a great job, even working until 8 pm on a Friday night. We couldn't be happier with Jesse or Roger the Plumber.
Submitted on Wednesday, May 31, 2023
Roger the Plumber responded to my call with a prompt appointment. Our service technician, Mike Schultz, was the best service tech, including all other types of service repairmen that have been in our home. He introduced himself by full name and the company name. Great start as he decided a sense of respect. He listened with intent as he asked us to describe the issues that led us to call Roger the Plumber. Donning shoe covers, he went straight to work inspecting the HVAC system. After finishing the inspection, he detailed what he had found to include specifics of what components needed replacement and why. He also explained why the AC kicked on, but without the blower. The price was very fair and we had no problem agreeing to the quote as we felt Mike was knowledgeable, asked us if we needed additional clarity on his recommendations (we didn't, he was that good), professional & respectful. The latter is not often felt as servicemen tend to rush to get the job done. Rushing doesn't reflect respect. We will continue to use Roger the Plumber. I don't know if specific technicians can be requested, but if they do let us, Mike is our technician of choice.
Submitted on Tuesday, Jan 10, 2023
Jesse was awesome! He helped me understand the issue thoroughly and was super patient with me asking a hundred questions. He was super friendly, professional, honest and hard working. The end price was fair and he informed me of all my options, not just what benefited him and the company. I will definitely call Roger the Plumber (and ask for Jesse) again.
Submitted on Wednesday, Dec 07, 2022
Had the pleasure of working with Adam who is great. He’s very professional, trustworthy, and detailed. He took the time to listen to our issue and upon completion of his inspection he not only showed us where the issue is but also provided his recommendations and our options. He took the time to answer all of our questions and explained what he would be doing to correct the issue in detail. Adam is very honest and just a good person that you can trust. Our experience with Adam definitely gave us someone we trust if additional issues arise.
Submitted on Thursday, Nov 17, 2022
Tech was kind and professional. however, I paid for a cleaning but didn't appear that they cleaned housing (dead insects still in housing), did not use compressedair or electronic vac to clean wiring or circuits and according to new Tech from competitor firm I had out today for bent gas control valve pins he said it was dirty and they didn't clean flame sensor either. Roger's did say squirrel fanneeded deep cleaning which they could do for addl 368$.
Submitted on Saturday, Apr 30, 2022
Just wanted to give a shout out to ANDREW who came out late this afternoon for routine maintenance on our tankless water heater (installed by Roger the Plumber a year ago). Andrew tweaked a couple of other things for us while he was here; plus put in A LOT OF OVERTIME on one particular issue (the pipe farthest from the unit). We were SO IMPRESSED that he did not rush off at five o'clock. Thank you, Andrew, for going the distance and for your INCREDIBLE CUSTOMER SERVICE. This has consistently been our experience with Roger the Plumber for plumbing and AC: 10 out of 10!
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