Time will tell … Chris came out cuz we had a final issue w/ the new refrigerator French doors. Left door closed properly; right door had to be physically pushed closed/sealed. Also, the closed doors were at different heights. Chris went thru all the adjustments, & still differing heights. He then attempted to call manufacturer, & after being on hold for nearly an hour went to his vehicle & found something to use as a shim under the left door hinge to raise it up. Still not entirely the same, but close.

The remaining issue was the right door. It still did not ‘soft-close’. Chris said that it needed weight in the door, & some time to loosen the spring before it would start to operate properly. As Chris was wrapping up, I tried a few times to see how hard I had to swing the door to see if it would close. On the 3rd or 4th attempt I gave it quite a shove, (quite harder than you’d want to have to do regularly) & it closed.

At that point, the door made a “pop” kinda sound, but afterward, the door would “close” with a lighter touch. However, if you didn’t give it enough of a push, it wasn’t sealing properly.

We have loaded it with our food, & have noticed on a few occasions that the left door will exhaust enough air to push the right door enough to break the seal. Something we’re gonna have to keep an eye on .

These issues do not strike me as the typical type that your techs encounter. It’s difficult for someone to figure out what’s wrong on-the-fly when they haven’t encountered it because they have no knowledge-base to draw from. I recognize that this call came from the manufacturer as you are a registered service provider for them - but it seems to me that this requires someone that has had experience dealing with the physical setup of these appliances.

I also have to say that having no better access for a service tech calling into the manufacturer’s tech support & being on hold for nearly an hour is a poor practice.

In the end, I think Chris did as much as he could. However, I’m not yet convinced that the doors are operating as they should. We were told to give it some time … the question is, how much time? In all honesty, it just feels like “the can was kicked down the road.” …

we’ll see.

jp

Google Review

Submitted by Patsy Massey on Wednesday, Jul 17, 2024

5 Star Testimonial by Patsy Massey

Overall

The service tech was very professional and communicated with me with terms that I could understand. He made it easy for me to make decisions as to what I needed to do as far as repair / replace my refrigerator. No pressure!

Google Review

Submitted by Joseph Dorzweiler on Friday, Jul 12, 2024

5 Star Testimonial by Joseph Dorzweiler

Overall

Not fixed, paid $410.00 to get the ice maker fixed. Tried it the next day, it did not distribute ice cubes. They're coming back out tomorrow. We'll, Ben came back to our house and fixed it. It wouldn't work for me, but worked fine for him. Not sure what happened.

Google Review

Submitted by David Riley on Thursday, Jun 20, 2024

5 Star Testimonial by david riley

Overall

Chris has visited us three times to service our Samsung refrigerator and he's very thorough, professional and personable. He ensures he understands the issue, is very thorough troubleshooting and then explains what he's found and ensures we understand and agree on what he's going to do. We appreciate the continuity of having the same service tech. Chris is very knowledgeable and we enjoy his personal touch. He represents the company in a very professional manner.

Google Review

Submitted by Deborah Vanoy on Saturday, Jun 01, 2024

5 Star Testimonial by Deborah Vanoy

Overall

Nate arrived within the scheduled appointment window and was friendly and professional. He assessed the problem and advised the cost. Once given the okay, he went to work and was done about 30 minutes later. He did a GREAT job and I will use them again. I highly recommend this company for all of your appliance repair needs.

Google Review

Submitted by Greg Blakely on Wednesday, May 29, 2024

2 Star Testimonial by Greg Blakely

Overall

Scheduling the service call was a nightmare, but once the tech was here, my experience was good.

On Memorial Day, 5/27/2024 (a Monday), my washing machine appeared to be leaking water all over the laundry room floor. I submitted my service request via their website. Tue morning 5/28, I received a text saying that they would come on Tue 5/28 and would contact me 24 hours in advance to arrange a convenient service time - very confusing since 24 hours in advance would have been on Memorial Day and no one had yet contacted me.

So I called for clarification. The customer service rep I spoke to, Rico, attributed the confusing text to the Memorial Day holiday (understandable) and helped me arrange to have my washing machine serviced on Wed 5/29 (since I work a part time job and am off on Wednesdays). I understood I would see a service tech on Wed 5/29 between 8-9 am.

But on Wed 5/29, I checked the status of my service call and found that the customer service rep had not scheduled me for Wed 5/29, but rather for Thur 5/30 8-9 am. So I again called to get the situation straightened out. I was able to arrange for a service tech to come out between 3-6 pm Wed 5/29.

Again, once the service tech was at my house, his work was excellent and we were very satisfied (thus the 2-star rating instead of the 1-star rating).

Google Review

Submitted by Tim Lyons on Monday, May 13, 2024

5 Star Testimonial by Tim Lyons

Overall

Had some initial problems diagnosing the issue with our LG Fridge but was persistent and determined to get it right. Scheduling was easy and communication was excellent. When you call, you speak to a human being. Results were great. Our technician was very good.

Google Review

Submitted by Jana Clark on Sunday, Feb 25, 2024

5 Star Testimonial by Jana Clark

Overall

Our experience was great! When I called, they were able to get a technician to my house within 48 hrs. When Eric C. showed up, he was very attentive to our issues. He went right to work and was finished in about 45 minutes. He took time to explain what he repaired, what indicators we need to be aware of that would signify an issue, and what next steps would be if we found the fix didn't work. He was also very clean, making sure to wipe up water that spilled out of the refrigerator as he was working.
I would 100% recommend this service!

Google Review

Submitted by Kelli Thompson on Friday, Feb 23, 2024

5 Star Testimonial by Kelli Thompson

Overall

Our experience with Hometown Repair was amazing from start to finish. The representative scheduling the appointment was easy to work with and they were able to get someone out to help us the very next day! Kyle, our technician, was on time, polite, extremely knowledgeable, and was able to quickly address the issue and get us up and running again. We’ll absolutely be calling them again in the future for any appliance repair needs!

Google Review

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