Extremely Disappointing Experience with Hometown Concrete

I recently had an absolutely terrible experience with this company that has left me deeply disappointed and frustrated. On 9/26/23, while driving on the highway, I was unfortunate enough to encounter one of their concrete trucks, and what ensued was nothing short of a nightmare.

Debris from the one of their concrete trucks flew off and struck my car, causing significant damage and putting my safety at risk. Not from the road but directly off their truck. Missing the person in front of me and hitting my windshield. What followed was a series of events that only exacerbated the situation. Not only did the company refuse to take any responsibility for the incident, but they also displayed a complete lack of accountability and professionalism in their response. Trying to gaslight me.

I tried to reach out to them multiple times through phone calls, but my attempts were met with deafening silence. It's astonishing that a company can be so unresponsive and dismissive when their vehicle's negligence led to damage and posed a potential threat to other drivers on the road.

Any reputable company would ensure that their operations are carried out safely, and they should promptly address any issues that arise due to their negligence. Hometown concrete failed to meet these basic expectations.

I find it necessary to warn others about my experience with this company to prevent them from going through similar distress. In a world where accountability and customer service should be paramount, they have demonstrated a shocking disregard for both.

My advice is to steer clear of Hometown concrete and their concrete trucks, as the potential for damage to your property and safety is not worth the risk. This experience has not only cost me financially but also mentally draining trying to get someone to call me back.

In conclusion, my experience with them was abysmal, and their failure to address the damage caused by their concrete truck is inexcusable. I would strongly advise anyone considering their services to think twice and consider alternative, more responsible companies.

Google Review

Submitted by Shandon Congregational on Tuesday, Jul 25, 2023

1 Star Testimonial by Shandon Congregational

Overall

First Post: These guys just showed up unannounced at my work place, took up all the parking places (including my reserved parking place) with their huge trucks to work on the neighbor's house. As soon as I pulled up, I asked, "can I help you?" The guy who looked to be the supervisor just said, "no." He walked away and I stood there waiting for an explanation. Some guy finally came over and said, "we'll be real quick. We just have to drop off two loads." That was an hour ago and they're still out there.

Second Post: Based upon the thoughtful response to my complaint, I've upped the review to 3 stars. I wish the workers who descended upon our parking lot yesterday were as polite as the person responding to my review. You would think a company who is so dependent upon community spaces for their work would be a little more kind to that community. This almost certainly would not have been an issue if they weren't so dismissive.

Third Post: Here they are again. Second time in two weeks parking in our lot, parking over my reserved space. I just wish they had the courtesy of asking permission.

Google Review

Submitted by Rick Hodke on Saturday, May 27, 2023

1 Star Testimonial by Rick Hodke

Overall

Come home to find this mess in front of my house and two other neighbors houses I would of expected better from these drivers knowing that there owner has been in this business for years

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Submitted by Dylan Rouse on Thursday, May 25, 2023

5 Star Testimonial by Dylan Rouse

Overall

When it comes to dealing with concrete suppliers there is a lot of debate in the industry but Hometown by far leads the way for the best concrete supplier in the area. From the quality product I received each and every time. Every one at the plant is super helpful and drivers make unloading a breeze. For new contractors ordering concrete can get very confusing but they help answer every question. Hometown does everything possible to fit me in at the best times for my work and provides an excellent product. If you’re looking to order concrete I would definitely recommend giving Hometown a call.

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Submitted by Kelly Kitts on Saturday, Dec 31, 2022

5 Star Testimonial by kelly kitts

Overall

Will only use hometown for my concrete needs. They are always efficient and respectful. Great company to do work with.

Google Review

Submitted by Cara Fasig on Saturday, May 14, 2022

4 Star Testimonial by Cara Fasig

Overall

Great quality of concrete, driver was very helpful. Would recommend Hometown any time. Great custom service and great concrete mix!! Thank you Andy!

Google Review

Submitted by Pat McCoy on Wednesday, Nov 10, 2021

1 Star Testimonial by Pat McCoy

Overall

They have been starting work at 6 a.m. outside my bedroom window for new residential construction in Arcadia. The City of Alexandria ordinance prohibits this until after 7 a.m. Called the Police, and will continue to call the police each and every time. The Police Officer assured me they will receive a citation the next time.

Google Review

Submitted by Phylliss Leathers on Saturday, Oct 02, 2021

1 Star Testimonial by Phylliss Leathers

Overall

HORRIBLE....Charged $100 extra dollars for a small load..was getting my front steps done..delivery was at 1230..arrived at 530...crushed my sidewalk and said they had NO LIABILITY AS THEY WERE DIRECTED TO DELIVER THE CONCRETE THERE...YES...TO THE FRONT OF MY HOUSE ...ABSOLUTELY TERRIBLE EXPERIENCE....HOW DOES A BUSINESS HAVE NO LIABILTY??? TERRIBLE ...I honestly wouldn't give 1 star..but had to to.leave a review

Google Review

Submitted by Steve Bahrani on Thursday, Aug 05, 2021

2 Star Testimonial by Steve Bahrani

Overall

Driver ran over my customers water meter, no apologies or retirned calls.

Google Review

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