Member Reviews

Ferguson Bath, Kitchen & Lighting Gallery

1 Star Testimonial by Charlotte Wickliff

Drove to showroom and ordered the parts I needed. When I got the order, was missing a grab bar. It was back ordered (wasn't told that). Had to call the showroom, the warehouse four times on this backorder. By this time my contractor was done so now the back order would not arrive in time. I canceled it. While opening the shower ensemble, found that the box contained two shower arms but no 1/2 inch flange to cover the wall opening. Had to drive to two local businesses to find and buy the shower/arm/flange combo in different finish. Not happy!!

Submitted by Charlotte Wickliff on Thursday, Aug 18, 2022

Ferguson Bath, Kitchen & Lighting Gallery

5 Star Testimonial by Jeff Mitchell

Ferguson staff are friendly and knowledgable. Vast selection of home fixtures on display. Simplified an otherwise confusing task and saved me a lot of time.

Submitted by Jeff Mitchell on Thursday, Apr 28, 2022

Ferguson Bath, Kitchen & Lighting Gallery

5 Star Testimonial by Kelly Saing

I have used Ferguson on 2 different projects and absolutely phenomenal customer service. Donna Allen was my sales person both times. They have gone above and beyond with expectations!!! If only I could give 10 stars!

Submitted by Kelly Saing on Friday, Oct 29, 2021

Ferguson Bath, Kitchen & Lighting Gallery

5 Star Testimonial by Mindy R.

So many selections to choose from, thank goodness for their consultants like Tony! He helped us pick out appliances that paired well throughout our home, so looking forward to our lighting appointment!

Submitted by Mindy R. on Tuesday, May 18, 2021

Ferguson Bath, Kitchen & Lighting Gallery

4 Star Testimonial by Brian Nason

I was kindly greeted by Clara and assisted by Heather. Both pleasant ladies. I like the large selections on the showroom floor. They didn't quite have what I was looking for in stock but we will be back. Thank you

Submitted by Brian Nason on Wednesday, Feb 03, 2021

Ferguson Bath, Kitchen & Lighting Gallery

2 Star Testimonial by Jonie Stricker

Beautiful store and products but it's very difficult to get an associate to help you. I was in for a new faucet and had a simple question. I was told repeatedly by the associate at the front desk someone would be with me shortly. I never did see a floor associate, after what felt like forever I gave up and went to Lowes.

Submitted by Jonie Stricker on Wednesday, Feb 03, 2021

Ferguson Bath, Kitchen & Lighting Gallery

5 Star Testimonial by Bruce B

Good selection of stuff in the online catalogue. I was putting together a little project but did not find what I was looking for. But for lighting needs, this is the place to do it

Submitted by Bruce B on Friday, Jan 01, 2021

Ferguson Bath, Kitchen & Lighting Gallery

4 Star Testimonial by Elisa Carrithers

Difficult to get to talk to sales person but once I got into the showroom they had interesting fixtures and good pricing.

Submitted by Elisa Carrithers on Friday, Sep 18, 2020

Ferguson Bath, Kitchen & Lighting Gallery

1 Star Testimonial by Jeff Nelson

Interestingly enough I went in to look at a new refrigerator and am looking to remodel a few bathrooms. I had never been in to Ferguson’s and was anxious to see what they had to offer. I got to speak to someone regarding my refrigerator needs...I said I was going to look around for a few minutes and I’d be back. I was informed that it was 2 minutes after closing and that I could come back tomorrow morning when they opened. REALLY?! First of all - you’d think they would be open a little past 5:00, but really wasn’t very happy as it was apparent I was holding everyone up. I’m not impressed. I’ll take my money elsewhere where I feel a bit more appreciated. Customer service, especially at this price point seems to be a thing of the past.

Submitted by Jeff Nelson on Friday, Jan 31, 2020

Ferguson Bath, Kitchen & Lighting Gallery

2 Star Testimonial by Elaine Warner

So unreasonally high priced. Prohibites 90% of Louisville. I'm glad they can survive on the 10%. They do have very beautiful things but my on my

Submitted by Elaine Warner on Monday, Dec 16, 2019

Ferguson Bath, Kitchen & Lighting Gallery

2 Star Testimonial by VO FAM

Pros: The showroom is beautiful! Lots of item choices on hand to view. Cons: for the prices charged, quality is definitely lacking! My experience: I've had plumbers in home, twice now, expecting a flaw free, mfg defect-free tub to be delivered and received. Three tubs have been sent out to me, three tubs have had issues and had to be returned. At present, no compensation for the cost of plumbers waiting around, planning to perform tub installation twice, nor any offer to repair tub with cost reduction for defects in lieu of returning item. Surely, someone must be able to repair these tubs after installation, thus eliminating the need to pay another plumbing run charge. My project now is more than a week behind, will be unfinished for Christmas and visitors, because of poor quality merchandise received from this company. Greatly disappointed!

Submitted by VO FAM on Thursday, Dec 12, 2019

Ferguson Bath, Kitchen & Lighting Gallery

4 Star Testimonial by THEVILLE_2011

Very friendly and informative. Lots of selections in place to choose from

Submitted by THEVILLE_2011 on Tuesday, Jul 02, 2019