Drove to showroom and ordered the parts I needed. When I got the order, was missing a grab bar. It was back ordered (wasn't told that). Had to call the showroom, the warehouse four times on this backorder. By this time my contractor was done so now the back order would not arrive in time. I canceled it. While opening the shower ensemble, found that the box contained two shower arms but no 1/2 inch flange to cover the wall opening. Had to drive to two local businesses to find and buy the shower/arm/flange combo in different finish. Not happy!!

Google Review

Submitted by Jeff Mitchell on Thursday, Apr 28, 2022

5 Star Testimonial by Jeff Mitchell

Overall

Ferguson staff are friendly and knowledgable.
Vast selection of home fixtures on display. Simplified an otherwise confusing task and saved me a lot of time.

Google Review

Submitted by Kelly Saing on Friday, Oct 29, 2021

5 Star Testimonial by Kelly Saing

Overall

I have used Ferguson on 2 different projects and absolutely phenomenal customer service. Donna Allen was my sales person both times. They have gone above and beyond with expectations!!! If only I could give 10 stars!

Google Review

Submitted by Mindy R. on Tuesday, May 18, 2021

5 Star Testimonial by Mindy R.

Overall

So many selections to choose from, thank goodness for their consultants like Tony! He helped us pick out appliances that paired well throughout our home, so looking forward to our lighting appointment!

Google Review

Submitted by Brian Nason on Wednesday, Feb 03, 2021

4 Star Testimonial by Brian Nason

Overall

I was kindly greeted by Clara and assisted by Heather. Both pleasant ladies. I like the large selections on the showroom floor. They didn't quite have what I was looking for in stock but we will be back. Thank you

Google Review

Submitted by Jonie Stricker on Wednesday, Feb 03, 2021

2 Star Testimonial by Jonie Stricker

Overall

Beautiful store and products but it's very difficult to get an associate to help you. I was in for a new faucet and had a simple question. I was told repeatedly by the associate at the front desk someone would be with me shortly. I never did see a floor associate, after what felt like forever I gave up and went to Lowes.

Google Review

Submitted by Bruce B on Friday, Jan 01, 2021

5 Star Testimonial by Bruce B

Overall

Good selection of stuff in the online catalogue. I was putting together a little project but did not find what I was looking for. But for lighting needs, this is the place to do it

Google Review

Submitted by Elisa Carrithers on Friday, Sep 18, 2020

4 Star Testimonial by Elisa Carrithers

Overall

Difficult to get to talk to sales person but once I got into the showroom they had interesting fixtures and good pricing.

Google Review

Submitted by Jeff Nelson on Friday, Jan 31, 2020

1 Star Testimonial by Jeff Nelson

Overall

Interestingly enough I went in to look at a new refrigerator and am looking to remodel a few bathrooms. I had never been in to Ferguson’s and was anxious to see what they had to offer. I got to speak to someone regarding my refrigerator needs...I said I was going to look around for a few minutes and I’d be back. I was informed that it was 2 minutes after closing and that I could come back tomorrow morning when they opened. REALLY?! First of all - you’d think they would be open a little past 5:00, but really wasn’t very happy as it was apparent I was holding everyone up. I’m not impressed. I’ll take my money elsewhere where I feel a bit more appreciated. Customer service, especially at this price point seems to be a thing of the past.

Google Review

Submitted by Elaine Warner on Monday, Dec 16, 2019

2 Star Testimonial by Elaine Warner

Overall

So unreasonally high priced. Prohibites 90% of Louisville. I'm glad they can survive on the 10%. They do have very beautiful things but my on my

Google Review

Submitted by VO FAM on Thursday, Dec 12, 2019

2 Star Testimonial by VO FAM

Overall

Pros: The showroom is beautiful! Lots of item choices on hand to view.
Cons: for the prices charged, quality is definitely lacking!
My experience: I've had plumbers in home, twice now, expecting a flaw free, mfg defect-free tub to be delivered and received. Three tubs have been sent out to me, three tubs have had issues and had to be returned. At present, no compensation for the cost of plumbers waiting around, planning to perform tub installation twice, nor any offer to repair tub with cost reduction for defects in lieu of returning item. Surely, someone must be able to repair these tubs after installation, thus eliminating the need to pay another plumbing run charge.
My project now is more than a week behind, will be unfinished for Christmas and visitors, because of poor quality merchandise received from this company. Greatly disappointed!

Google Review

Submitted by THEVILLE_2011 on Tuesday, Jul 02, 2019

4 Star Testimonial by THEVILLE_2011

Overall

Very friendly and informative. Lots of selections in place to choose from

Google Review

Submitted by Itbe Me on Sunday, Apr 14, 2019

4 Star Testimonial by Itbe me

Overall

Nice but pricey. Kitchen designs are the best

Google Review

Submitted by Chris Brumley on Thursday, May 31, 2018

5 Star Testimonial by Chris Brumley

Overall

Great Showroom! Friendly staff and very informative.

Google Review

Submitted by Ryan Cornell on Monday, Apr 17, 2017

1 Star Testimonial by Ryan Cornell

Overall

Visited the Showroom looking for lighting, but decided to walk through the entire store due to our interest in building a home in the near future. We were NOT GREETED ONCE by any employee. We passed at least 5 staff members, all of who kept thier head down. We walked the entrie store and received zero smiles, greetings , or offerings of assistance. The receptionist didn't even acknowledge us upon our departure. Poor poor poor customer service. So disappointed, and will NOT be supporting them in the future.

Google Review

Do You Know Ferguson Bath, Kitchen & Lighting Gallery? Write Review