Rick and his team are excellent to work with, often working later into the evenings to get projects completed on time.

We needed to have an existing install of a 4 board fence removed and redone from a previous crew that did a lousy job. Rick provided a quote that included removal of existing fencing and installation, and also recommended that we sell any old materials to make some money back to go towards the new installation. They completed the work in under a week and their pricing was much better than the 3 other quotes received.

Rick followed up throughout the build to make sure we were happy with everything and made communication a breeze. We will definitely be using for future projects. Thanks again!

Google Review

Submitted by Robbie Stenzel on Thursday, Nov 09, 2023

5 Star Testimonial by Robbie Stenzel

Overall

Would highly recommend this company to anyone. They installed a privacy fence for my family and got the job done extremely quick. The fence looks amazing and makes our yard look drastically better. Rick was extremely easy to work with and got done exactly what we wanted. Easy 5 stars

Google Review

Submitted by Kelsey May on Wednesday, Jun 22, 2022

5 Star Testimonial by Kelsey May

Overall

Mr. Reddix and his team were fantastic to work with! We had our chain link removed and installed a privacy fence. Mr. Reddix responded quickly and was always available to answer questions that we had. His crew worked quickly and did an amazing job. I would absolutely recommend to anyone looking for someone in the central KY area!

Google Review

Submitted by Gary Bradshaw on Wednesday, Aug 26, 2020

1 Star Testimonial by Gary Bradshaw

Overall

We put our deposit, half the total cost, down in April of 2020. The estimate to begin the work was May 15, 2020 (barring any inclement weather). The work was “completed” at the beginning of July. After months of excuses regarding the availability of materials, and lack of help, the work began. We had approximately 5 post holes dug the first day, 10 the second, and the posts were set the next day. Then some material trickled in, then some more...what I’m getting to is that it took approximately a week and a half to get a very small section of privacy and chain link fence installed. As of today 7/20/2020, the project has still not been successfully completed. Update, finally complete.

The fencing was installed with nail guns, not screws. The fence was fully installed, as in the entire yard was fenced in and then wherever a gate was planned, that section of fence was chain-sawed to create a gate. They didn’t use a circular, or compound miter saw the entire time. They used a chainsaw to make ALL of the lumber cuts (which means inconsistency all around, no measurements). The gate latch hardware on the double gate was installed upside down and had to be fixed. The tops of the 4x4 and 6x6 posts were chainsawed at an angle and are varied and inconsistent. As of today 7/16, I’m still waiting on a gate latch to be installed. Tomorrow was the promise.

Today is 7/20/20. A worker came to install the last gate latch today. Apparently, when measuring, they miscalculated. The fencing, coupled with the 2x4 runners, and the 4/4 post meant that the fence was too thick to install the latch. To remedy the situation, the worker took a chainsaw and ripped one of the fence planks lengthwise making a strip approximately ¾-1 inch in width, added some small chunks of 2x4 behind that strip, and made a small section so the latch would fit. This meant that the entire plank where the gate met the fence was irregular and the tops of said plank were no longer the same height. Rick was called. He immediately man-splained to me (also a man) how the measurements were what they were, etc. and that he could have the fence redone, but that he wasn’t moving the posts. I didn’t like the tone, the fence is being redone.

All that being said, Rick has been in business 20+ years. If someone has been in business that long, they should have mastered the quality factor, not accumulated 20 years of shortcuts and tricks. My neighbor’s first fence was built by Mr. Reddix when he started. From their reports, he continues to do the same shoddy work he did 20 years ago. I guess if it’s worked this long, why change? He hires help daily, and has no consistent workers (he told me this). How are you supposed to schedule projects if you don’t know how big your workforce is on a daily basis? Empty promises is how.

I will say Rick supplied the cheapest bid, but he also boasted the most “experience”. That’s why we chose him. Additionally, he did offer to refund our money (prior to any fencing being installed) due to the wait, but we needed the fence and didn’t want to have to get on another person’s books and wait even longer. Plus, we’d only heard good things about him (prior to the fence being installed, our neighbors didn’t know it was him until he showed up the last day) and we had heard of material shortages due to tornadoes. There was no reason to believe he would have done a poor job.

Hindsight is 20/20. I would not recommend Mr. Reddix or his company. Spend a few hundred extra bucks to ensure a quality job. Mr. Reddix is nonchalant about the poor work product he provides. He never once did a walkthrough on the final project until I called him voicing my frustration. He has had little communication with us, I have had to initiate any conversations we’ve had. He has 18, 5 star reviews on here and of course only shows his best work. Maybe I didn’t pay enough for him to care, but it’s all we could afford and I believe in integrity and doing the best job you can. I can’t say the same for Mr. Reddix.

Google Review

Do You Know Custom Fence and Roofing, LLC? Write Review