Heating and Air Conditioning Companies
Covington, Louisiana, 70433
Submitted by Steven Sayles on Saturday, Jul 13, 2024
Another save by Parrain’s. My second floor AC wasn’t working, same day evaluation discovered bad compressor; received a new unit two days later. Ready for the summer. Thanks Parrain’s
Submitted by Sharon Smart on Tuesday, Jul 09, 2024
Service representive was on time, professional and did a very good and through job. will recommend your company in future.
Submitted by Deborah Claros on Sunday, Jul 07, 2024
Excellent service and timely! Called on a Sunday because our A/C was out and the technician came out very quickly (can’t remember his name) but he was excellent and honest! He fixed the part and put us on a maintenance plan that is a great deal and gives one piece of mind. The office staff is also very friendly and helpful. Definitely recommend Parrain’s?
Submitted by Bertin Schexnaydre on Thursday, Jun 27, 2024
Tech had me with cold air in minutes his knowledge was very good. He knew what was happening from my discrimination of what the A/C was doing. Very good service and tech was very polite.
Thanks Antonio
Submitted by Renee Jurina on Friday, Jun 14, 2024
My AC wasn’t working, called Parrain’s AC and heating and many others for service. Parrain was able to schedule my service within a two hour window. Andre the tech that fixed my AC was personable, and knowledgeable. Within an hour he had my AC fixed and the price for the service call was great. I recommend Parrain AC and Heating highly.
Submitted by Belinda Brinson on Tuesday, May 28, 2024
Antonio was knowledgeable, honest, and diligent with the repair of my air conditioner. I trust him and was very impressed with his outstanding customer service! Thanks Parrain’s and Antonio.
Submitted by Landis Dunn on Monday, Mar 04, 2024
Friendly, timely and very professional. The technician went out of his way to check every little detail. He went the extra mile to try one more solution before qouting which repair was needed. The solution worked, and his extra effort saved us from having to pay for a more costly repair. Highly recommend anyone looking for A/C services to give them a call.
Submitted by Karla Oleksik on Monday, Jan 15, 2024
I had a new AC installed (outside & inside units) From beginning to end... wonderful, seamless service. Financing the unit was simple. The installation techs were very professional and nice. A perfect experience!
Submitted by Crystal LoCicero on Friday, Nov 10, 2023
You know I really held off writing this review because I didn’t want to. I was hoping they would do the right thing and I would not have to do this because I hate doing this. We had used Parrians in the past and they had done a wonderful job with service, so we choose them to replace our whole unit when the time came. Not only have they had to come out 3 times since installing the new unit. One of times was because the AC work upstairs was done horribly, where the unit busted open like a can of biscuits not even two months in and then the guy had the nerve to blame it on the other guy he was with when he installed it that day. Ok so you don’t check your work? So I asked for someone Senior to come out and check the work that was done to ensure this doesn’t keep happening and someone came and they were here for 2 mins, so I can sleep well knowing nothing was truly checked. I had also asked them to raise the ducts as our inspector had told us having them lay on the attic floor was not up to code, so I knew when I got a new system I wanted this done. They said they could do it and it was included. I even asked again when they were here installing it and was told yes mam we will come back and raise them in the winter but it’s too hot right now. Now we are told that it was NEVER included after we asked at least 3x times, 2x to the sales guy and then again to the guys installing we were assured this was apart of the deal. I’m honestly just so disappointed and disgusted that we were lied to like this and will be crying all night so thanks. Guess lesson learned but I won’t be using them or recommending them ever again. Real shame. Now I have to find another ac company to come check their work and hang the ducts. They also cracked my ceiling and it’s still not fixed!!! Gotta love it.
To respond to Parrains response. I understand that it wasn’t included but it should have been. I asked the sales guy twice to ensure it was included and was assured it was. I again asked when they were here installing it. As for the duct work, it had never busted open prior to your team being here. All I’m asking for is accountability that your team lied to my husband and I. Also I was here working and Cory NEVER asked how much, YOUR guy said he would get him a quote and then when he left I asked Cory wait did he say he needed a quote for that because WE WERE TOLD IT WAS INCLUDED 3x. I will take accountability for not making sure the contract had what was agreed to verbally but unfortunately I was out of town. Also coming out and fixing your teams mistakes and sloppy work should be a number one priority and your comments make it seem like you did us a favor when it should have been good day one. Also the guy that came to “check” the unit was here a total 2 mins. So how much was really reviewed. Just apologize and acknowledge your team lied to us and I can move past it.
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