Our Dolphin stopped working and so I searched for a place that could help. I reached and Michael was super helpful and told me to bring it in for an assessment. He figured out what we needed and saved us a lot of money! Thank you!

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Submitted by Kelsey Segaloff on Friday, May 31, 2024

5 Star Review by Kelsey Segaloff

Overall

Pool opening was great and easy. The folks who came by were super knowledgeable and helpful.

Google Review

Submitted by Nicholas Nunes on Sunday, Jun 18, 2023

5 Star Review by Nicholas Nunes

Overall

I've used several pool stores in the past and Abramo has been the most helpful by far. Absolutely worth driving a few extra miles for. Couldn't recommend them more.

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Submitted by Neil Paris on Friday, Jun 16, 2023

1 Star Review by Neil Paris

Overall

Horrendous customer service from opening/closing team. Specifically, Omarion. I was home when they came but didn’t realize they arrived. They left me a note saying they could
Not install the above ground stairs or open the pool because the fence around it was broken. It’s literally a one minute snap together fence that I fixed in under one minute. Obviously, I would have done this if I knew they were there and pointed it out. Instead of knocking to see if I was home they just left.

Way worse, I called the shop later that day and asked him why he could not install and he became so rude, loud, and condescending. He would not allow me to speak at all and became belligerent over the phone. It was extremely odd. He said the water level was also too low. I filled the water up to the max height I could without it spilling out of the pool. I was never show any other way to do it and also pay them to close the pool and i left it as they left it when they closed it. Again, he was rude and cutting me off while I was asking how to do it so i could learn. I’ve never had a customer service experience like this. I own multiple customer service oriented small businesses and if any of my staff spoke to a customer this way, they would be terminated immediately. On top of it, they are the most expensive around, it’s it’s not how I would expect to be spoke to as paying customer, or even a human for that matter.

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Submitted by Rick Carmichael on Friday, Jul 22, 2022

5 Star Review by Rick Carmichael

Overall

Over the 3 years I've owned a pool, I've made many trips to buy supplies or ask questions about issues I was unsure how to handle. It doesn't matter who I've interacted with, whether it be Mike the manager or any of the friendly and knowledgeable staff, I've always been very well taken care of and left the store feeling like I was the most important customer they have. In a time where customer service is spotty at best, Abramo deserves to be recognized for being the exception. I very highly recommend them for your pool related needs

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Submitted by Melissa Walthall on Monday, Apr 10, 2017

5 Star Review by Melissa Walthall

Overall

Abramo Pools installed our in ground pool and we could not be happier! Phil, the owner came out to our home several times to help us decide the best spot to put the pool as well as helping us to decide the best size and shape of the pool. His guys were professional and experienced, the installation went fast, they kept us very informed throughout the process and answered ALL of our questions. We love our new pool and highly recommend Abramo Pools!

Google Review

Submitted by Karen Stamos on Wednesday, Jul 15, 2015

5 Star Review by Karen Stamos

Overall

We started using Abramo Pools a few years ago. We needed to upgrade our inground pool. They changed out our filter, pump, and added a heater. They were so professional and did a really nice job. Since, we use them for all our pool needs including free water testing at their retail store in Burlington. The service guys are all very polite and always know how to answer our questions. I wouldn't go anywhere but Abramo. Our pool is beautiful and we owe it all to them!

Google Review

Submitted by Theresa Gibson on Thursday, Jul 09, 2015

5 Star Review by Theresa Gibson

Overall

We had an in ground pool with a heater installed last summer with Abramo Pool and they were great. They worked with us every step of the way to make sure the pool came out to exactly what we were hoping for. It's like being on vacation and we only have to step out the back door. We use them for all of our pool needs, the staff at the store is very helpful. I just bring in a water sample and they tell me what to add and how much. The staff is very knowledgeable which is great as well. I would highly recommend using Abramo for all of your pool needs!

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