I cannot recommend this company enough. Their sales associate was clear, efficient and not too pushy. The turn around time was very fast and communication from the admin was also very professional. On the day of the install the installer Jason arrived right on time and worked so hard on the hottest day of the year to get our project completed and looking amazing. He also left our place spotless. Will recommend this company to friends.

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Submitted by Shannon McMullin on Friday, Jan 26, 2024

1 Star Testimonial by Shannon McMullin

Overall

I bought 8 Marvin windows from this company for $18k. Having purchased Marvin windows in 2013 and having a good experience we did not hesitate to buy them to match the windows on the rest of our home. The quality of the windows is extremely poor and it is clear that Marvin has really gone downhill in product quality in 10 years. The lack of quality issues range from black glue being smeared in between the triple panes that cannot be removed, lack of sanding of the wood, leaving it bumpy and then painted over, missing paint on the frame, wooden dents in the window, screen material hanging off the windows, scratch and scrapes all over the frames internal and external. The quality of the install from JB Sash is also extremely poor. According to Marvin it is the installer's job to remove the squeeze out that occurs between the window and frame and they left black globs of it all over the windows and failed to remove it. They also have no obligation to check the product before they install it. They just installed it and left without checking the quality or lack thereof themselves. No compensation offered. Both of these companies are a joke. DO NOT order windows from here. They are no longer high quality and the customer service is non existent.

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Submitted by Karen Edgers on Friday, Dec 02, 2022

5 Star Testimonial by Karen Edgers

Overall

We are so pleased with our new windows. JB Sash and Door's salesperson was knowledgeable and thorough in his presentation. Our trip to view the showroom was informative and helpful. We were very happy with the workmanship of the installers and would highly recommend JB Sash and Door to any of our acquaintances.

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Submitted by Brian Terry on Wednesday, Jun 09, 2021

2 Star Testimonial by Brian Terry

Overall

Dealt with them on quite a few occasions. They have been around for a long time, I first dealt with them in the 80’s. They’re all attitude and they think they’re the guarders of windows and doors. In specialized situations they’re difficult to navigate through. When you have to come back to address an issue, they don’t want to hear about it. Their pricing is high. Projects I’ve used them on for doors, I’ve spent hours and hours describing how to manufacture these doors to go into openings. I felt like I should have been there to order the doors myself. My customers I’ve sent there in the past have all came back frustrated. They said they seem like they didn’t want the business.

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Submitted by Nadia Cardone on Thursday, Jan 28, 2021

1 Star Testimonial by Nadia Cardone

Overall

I have called this company about 3 times over the last 5 years trying to get quotes on doors. My latest call was yesterday, and the woman I spoke to, and I wish I could remember her name, couldn't have been more dismissive to what I was looking for. She seemed more interested in steering me away from requesting a quote than actually wanting my business. She basically told me that she had a lot of other larger orders and didn't know when she could get to my smaller request. She was trying to beat around the bust about it, which was even more annoying. Had she been upfront and said "hey, we have a lot of orders ahead of you, it might take X amount of days to get this ordered", I would have actually respected that more, at least it would have been honest. I despise companies that behave like this, and will certainly not be calling them again in the future.

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Submitted by Janis McKenney on Sunday, Jan 21, 2018

5 Star Testimonial by Janis McKenney

Overall

We had a very positive experience with JB Sash and Door. Everybody who works for them is so friendly and helpful. From our first telephone contact and subsequent emails to make arrangements, we felt comfortable and appreciated. Then Dennis came out to discuss options with us and take measurements. He was very professional and pleasant to work with. The men who do the installations for the company are wonderful people. The window we had put in was very, very large, so it took a day-and-a-half for them to complete the project. We did not mind having them around at all! Before we decided to go with JB Sash and Door, we got several estimates which were all about the same. Certainly not cheap, but we have confidence in the product, and in the future will be happy to do business with JB Sash and Door.

Google Review

Submitted by Dominic Nicholas on Tuesday, Jul 11, 2017

1 Star Testimonial by Dominic Nicholas

Overall

Technically they are knowledgeable, but my recent experience was very disappointing. The sales guy made it very rudely clear he didn't have time to take my order, even though that's what he is only supposed to be doing! JB Sash, if you have a policy that you don't take orders from non contractors, then post it clearly somewhere and don't waste our time. Otherwise, respect your customers and be polite. I now prefer to take my business to Mac Leod Windows who have been very good to work with.

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Submitted by Michael Actor on Sunday, Aug 23, 2015

1 Star Testimonial by michael actor

Overall

Went to the store to set up a home appointment, but their system was down, left information expecting to be called next day.Finally got called on Tuesday the following week. The salesman came to our house the very next day (Wednesday). This was just before tax free weekend. We were promised quote so we could place order over the weekend. Kept checking all week for the email quote. It never came, being upset waited until Tuesday to call to inquire what happened. Response was OH, you didn't get it.

Got quote the very next day, with minimal information (with no breakdown of the price), with no apology or mention of the matter. Nothing to compensate a little for the issue.

Made us feel they could care less about our business. Funny thing was that the salesman came to our house, spent over an hour and could not have been nicer?????

Find it hard to do business with that kind of place.

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