We had a great experience with WMHAC installing our two mini-splits on Tuesday, June 18. It was to become the one of the hottest day of the extended heat wave. The installation team (Jeff, Nick, Mike, Jack) arrived promptly at 7:00 am and the mini-splits were pumping cold air by noontime !! Their team work was exceptional and something to be admired.
Many thanks to Heather and the Install team !!

Joe & Eileen

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Submitted by Jim Wallace Patricia Rissmeyer on Wednesday, Jun 26, 2024

5 Star Testimonial by Jim Wallace Patricia Rissmeyer

Overall

Western Mass Heating, Cooling and Plumbing replaced the AC system at our home. The crew, Jeff, Mike, Nick and Jakob, did a fantastic job. They were on site on schedule and work straight through until the job was done. I did not believe they could get it done in one day; but they were finished before the work day was over, everything cleaned up and packed away. The system works well and we're happy in our nice cool house. I am completely satisfied with new system and the employees of WMHCP.

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Submitted by Steven Wolkenbreit on Thursday, Jun 20, 2024

5 Star Testimonial by steven wolkenbreit

Overall

6/20/24
WONDERFUL EXPERIENCE FROM START TO FINISH!!!
Thanks to Scott, Lauren and Jeff for hanging in there to problem solve the design for replacing my old oil furnace and AC with a Trane heat pump.
Jeff, Brendan, Mike, Jakob and Isaiah did a fabulous job on configuring the installation.
Just in time cooling for this 90 plus degree heat and running beautifully.

Steve W.

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Submitted by Tim Mahoney on Monday, Jun 03, 2024

5 Star Testimonial by Tim Mahoney

Overall

Western Mass Heating Cooling & Plumbing converted our house from an oil/boiler system to a ductless heat pump system. It was a big project that also required coordination with an electrician. Early on, when I was getting quotes from multiple vendors, all the other companies said "You'll have to find an electrician for that part." But Lauren from WMHCP was the only one who said "I'll call my electrician right now and have him get in touch you." Such a small thing, but I appreciated it so much, how he took the initiative rather than putting it back on me. It turned out to be illustrative of the professionalism of the whole team: they explained every step of the process, showed up on time every day, worked hard, and the results were great. A pleasure to work with Lauren, Heather, Jeff, Jordan, Mike, Jack, and Jakob - highly recommended!

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Submitted by John Lebhar on Wednesday, May 15, 2024

5 Star Testimonial by John Lebhar

Overall

I’ve now finished two projects with WMHAC and both projects (whole house heat pump heating) have been completed without any problems. Their team was a pleasure to work with and all coordinating was seamless. Not only was the price competitive but Lauren Harris ( project manager) was able to not only downsize the original design and save us a couple thousand dollars but he found and passed on an additional $2,000 in previously unknown rebates! A total win. I will continue to work with them and won’t hesitate to always recommend them to other contractors and homeowners.

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Submitted by Anon Nona on Thursday, Apr 25, 2024

5 Star Testimonial by anon nona

Overall

We are very satisfied with Western MA HCP and our heat pump install project: the proposal and scheduling process, the install team (Jeff, Nick, Mike, and Andy and the startup tech Mike S) who were efficient and hardworking, and the initial follow up activities to initiate the rebate process. We know that their services are comparatively expensive but quality and reliability are worth paying for.

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Submitted by Peter Hadley on Saturday, Apr 13, 2024

5 Star Testimonial by Peter Hadley

Overall

These days it’s very hard to find quality workers and responsive caring ones at that ! Lauren Harris helped us with a significant project that needed revisiting, not for any fault of his or the company. Jordan and Jakob came to complete the project promptly and efficiently. Western Mass Heating, Cooling and plumbing is most definitely are go to for all that they have to offer. Highly recommended ! We can’t thank them enough for all they have done for us.
Peter Hadley

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Submitted by Tess Perrone Poe on Wednesday, Mar 20, 2024

5 Star Testimonial by Tess Perrone Poe

Overall

WMHCP did a phenomenal job - starting with Carol who responded to my online inquiry, to Lauren who quickly came to scope the job, and Brendan and Mike who did two installs in a finicky 130-year old building. They were so efficient, neat, listened to what was important to us, and are so capable. We’ll definitely work with the company again and gladly recommend them to everyone else. They are a super-pro group of people!

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Submitted by Judith Burke on Friday, Jan 12, 2024

5 Star Testimonial by Judith Burke

Overall

W Mass HVAC installed new Heat pump and A/C units for our entire Condominium Association which consists of 4 units in an old two story house built around 1830. We had old gas furnaces and converted them to heat pumps.
I received a few quotes and found W Mass HVAC to be the most detailed and professional quote. We worked with Lauren Harris, the project manager and he was very knowledgeable, responsive , and helpful. The work was scheduled in a very timely way and all 4 units were done within 4 days. The installation team was very efficient and professional. They arrived on time every day and by the end of each day completely cleaned up the work area.
The install team ( Jeff, Nick, Brendan, Jordan, Mike , Jack and Isaiah) were all very professional, informative and did excellent work.
Carol the project coordinator specialist was also very helpful in handling paperwork for warranties and applications to Mass Save.
I highly recommend working with W Mass HVAC.

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