I’ve known Alan for years he always been professional and caring with all my glass need honestly the whole company treats customers not just a job but actually family THANKS ALL GLASS :)

Google Review

Submitted by Pete MacDonald on Thursday, Oct 27, 2022

5 Star Review by Pete MacDonald

Overall

I was having trouble with a few panes in a large window. After lots of quotes and being told I need to replace the entire window, I was lucky enough to find AG&M. They replaced just the panes and saved me a lot of money. I see most of their negative reviews are related to the time it takes to complete a job. Maybe they are just busy being awesome and have a lot of business. The installers were experienced and professional. Thanks for helping me out!

Google Review

Submitted by Greg B (Annapolis Local) on Tuesday, Dec 17, 2019

1 Star Review by Greg B (Annapolis Local)

Overall

They seemed so nice, I paid them, they are now the worst. New glass for 2-shower installs... likely to arrive in about 3-weeks. At the 6-week mark it took calls to the staff every day for a week to get the answer they don't know when they ordered the glass nor when it will arrive. At the 7-week mark, the glass may ship at the end of the week but there is no paperwork available to prove that until the glass arrives. At week-8 I was looking for time to head back in yet another time to cancel and get a refund when a miracle occured and I got a call from the staff asking to schedule, and we did so!!! But alas, at the 9-week mark, on the scheduled day of install, the parts have still not arrived and there is no plan for install any longer. I understand you can save thousands and get glass on-time by ordering from the competition.

Google Review

Submitted by Gary Shenk on Friday, May 17, 2019

5 Star Review by Gary Shenk

Overall

I needed an emergency repair and called another place first. They said that they could get it done in three weeks or perhaps less if I could bring my front door in (!). All Glass & Mirror was extremely helpful and I had my repair done in less than 24 hours by friendly and efficient employees.

Google Review

Submitted by Kelsey Mahon on Wednesday, Jul 19, 2017

1 Star Review by Kelsey Mahon

Overall

The absolute worst company I've dealt with possibly in my entire life. First, they quoted me a 2-3 week lead time on a shower glass order. I never heard from them again until I finally called around 4 weeks to inquire and was told it would be another week that they didn't have a header and needed to order one. Never heard from them again. Called during week 5 and no one would take my calls or respond to my emails. The receptionist would answer, but conveniently no one was available to take my calls. Then after countless unanswered phone calls and emails both to Nickie directly, and the general voicemail box and general email box, someone called to schedule install during week 6. At the install, it came to my attention that there was no protective coating on the glass which was an add on feature Nickie had confirmed was added to my order before it was placed 6 weeks prior. I later called and asked to speak to the owner. Christie got on the phone and was nasty from the very moment she said hello. Basically said "oh well, too bad". Wouldn't listen to my concerns, talked over top of me, and said she would have to check with Nickie as to whether or not I ordered the protective coating. Nickie of course forgot to add it on so she lied and told the owner, Christie, that I never ordered it with her even though I had a very specific conversation with her about ordering it and how it wasn't too late to add it on that she hadn't processed the order yet and it would be an extra $250 to which I agreed (back in early June when I originally placed my order). As a business owner myself, I understand that things happen and mistakes get made. When that happens you make it right and provide customer service. From the moment they took my $1,000 deposit I never heard from them again unless I called them to find out what was taking so long. Then after waiting 6 weeks for my glass, they messed up the order. Their solution was "oh well, if you want the protective coating now we will need $250 and can send someone out". All they care about is making a dollar, not lasting customer relationships and practicing good, fair business.

Google Review

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