Absolute was great to work with. Brett Dodge was very quick to get back to me with a quote, Kevin was great with the installation, communicating with me and lining up inspections. Lastly Debbie was very gracious with us and was really great to work with. I’d recommend Absolute to my closest friends and family. Thanks .

Justin

Google Review

Submitted by Chris Brooks on Sunday, Oct 15, 2023

1 Star Testimonial by Chris Brooks

Overall

A fair score, due to my experience, would be no stars at all, since they never showed up - twice.

I called on a Thursday to setup a repair for Friday, in which the agreed upon time was “between 1pm and 1:30pm”. Around 3:30pm I called to see when I could expect the serviceperson to arrive, since the time was now after the appointment time. The administrative person said the serviceperson was tied up with another job and not going to show up for my repair. She apologized for not reaching out sooner to let me know and said they take responsibility. She then offered to schedule a new time for Monday, since weekends are generally for emergency calls. I re-articulated to her how we didn’t have running water and now because the appointment time was canceled without my knowing, my family would have to go the entire weekend without water (we did have to stay in a hotel). She continued to apologize and said she would speak with the general manager to see what they could do. A gentleman got on the phone and said he would coordinate someone coming to my house for the repair the next day, which was Saturday. He continued, “…but he wouldn’t be able to make it out to you until 4pm-4:30pm”. We agreed. On Saturday, around 5:15pm, I called to check and see where the serviceperson was (again), but because it was the weekend, no one answered and I had to leave a message. No one called me back and they never showed up or made the repair. As a business owner myself, I would love the opportunity to remove this negative review, and/or post a more positive review if the company will reach out to me and offer a solution their errors. Only that would give a reason for me to do so. However, experience with them shows that I shouldn’t wait too long on that and will likely have another business perform the repair. Thanks for your time in reading this.

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Submitted by Norman Nuzzi on Thursday, Aug 25, 2022

5 Star Testimonial by Norman Nuzzi

Overall

I thought I had an issue with my home firesuppresion system. I contacted Absolute and spoke with Daniel Kiser senior technician and inspector. He sent out one of his technician, Keith, who did a very thorough job of systems inspection and analysis. Keith was professional, knowlegeable and courteous. Problem was resolved. Not long after he left Daniel contacted me to review the findings. I appreciated the followup. Without hesitation, I would recommend Absolute Sustems Engineering. The Fire Suppression sytem in your home is critical for your families protection and I would not rely on just anyone to service the system...I would absolutely recommend Absolute!

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Submitted by Suzanne Russell on Tuesday, Mar 09, 2021

5 Star Testimonial by Suzanne Russell

Overall

It was a great experience working with Absolute. Professional and communicative. They assisted in resolving issues efficiently. I look forward to working with them on the next contract.

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Submitted by Richard Larkin on Tuesday, Jan 14, 2020

5 Star Testimonial by Richard Larkin

Overall

I am building a new home in the area. I used Absolute for my fire suppression system. My contact at the company was Brett Dodge who could not have been more professional in all of our dealings.He was always available to answer any questions or concerns I had during the process. A great company who deliver great customer service.

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