It's been a few years since I last used Unique Cleaning Solutions. But after welcoming a baby and pet into my home, I knew it was time to return. The team of Maria G and Ingris M reminded me of why this company is so fantastic! My home feels truly clean for the first time in a very long time. I had tried other services that offer 'bargain' rates but no other cleaning service has ever come close to meeting the quality of UCS. It's the little things and attention to detail that truly make a world of difference - from removing items from countertops to lifting couch cushions - they go beyond surface level and truly clean, sanitize and disinfect. I couldn't be happier and plan to return as a monthly client.

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Submitted by Jennifer Elinow on Friday, May 19, 2023

5 Star Review by Jennifer Elinow

Overall

We have had trouble finding good reliable cleaners but these guys did an amazing job they exceeded our high expectations and we now look forward to monthly service!

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Submitted by Tammie Milligan on Monday, May 15, 2023

1 Star Review by Tammie Milligan

Overall

Since the spring of 2018 Unique Cleaning has been my go to for cleaning services of my home. However, after the recent poor customer service I experienced with Angel (who is either the owner or manager) I have to write this negative review about Unique Cleaning. They were scheduled to service my home on May 11th at 3 pm. I hired them as I was having bad back pain and I had family coming in town for my cousin’s college graduation (I was hosting my party). So the day of, the office staff calls me at 4 pm saying they were running late. At this point they are an hour late and I was willing to work with them. They informed me they should be there no later than 4:45 pm. Well 4:45 pm rolls around and no one arrived. So I called their office to speak with the customer service team. They offered to send someone out Friday morning at 9 am or 2 pm Friday afternoon. I let them know Friday wouldn’t work since I had a lot or errands to run in preparation for the graduation party. Then they offered to have four people come to clean my home and they would get it done in one hour. I let them know I have anxiety still about COVID (because I had a close family died due to COVID) and I have a one bedroom so four people in my home would be too much. I had plans that Thursday evening, so if they came even later I would have to push my plans back. I was willing to do so if Angel would give me some form of compensation for the inconvenience, even if it was just $20 off. However, Angel who was being condescending and uncooperative. He was not willing to offer any form of compensation. They also were very eager to say we used cancel the appointment all together. Seems like they don’t like having their staff cleaning beyond 5 pm. I was highly disappointed that after the many years of giving Unique my money and referring family and friends to them, that they would mistreat me in this manner. I’m sure Angel is going to respond with a snarky reply by saying he tried to offer me solutions but as I told him those solutions did not work for my needs. Angel has very poor business practices and could use some extensive customer service training.

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