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Contractor Pandora Kitchens in Columbia MD

Pandora Kitchens

Cabinetry Companies
 Columbia, Maryland, 21045

Rated 3.7/5 (3 Reviews)
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Pandora Kitchens Reviews

Submitted by Derek Broman on Wednesday, Jun 28, 2023

5 Star Review by derek broman

Overall

Remodeled our kitchen. Shaw was extremely friendly and helpful in designing our kitchen and selecting the cabinetry, countertops and flooring. He was always extremely responsive to our needs and I would highly recommend Pandora Kitchens for a stress free remodel. Thank you for everything!

Google Review

Submitted by GYBD Author Support Team on Wednesday, Mar 04, 2020

5 Star Review by GYBD Author Support Team

Overall

I initially called Pandora on the recommendation of someone that previously remodeled their kitchen and loved the result. I'm so glad I did! I initially worked with Andrew and Shaw the design a kitchen beyond my expectations. Their design ideas were practical and insightful, and the price quote reasonable. I found that the whole process was high quality and top-notch, from design skill (thank you Andrew!), to guidance with material selection, to contractor demo and construction. Our kitchen was completed a little over a a year ago ahead of schedule, and on budget (except for a few last minute add-ins that I requested, which were swiftly and expertly incorporated). I L.O.V.E my new kitchen!

Google Review

Submitted by Robert Kinsler on Tuesday, Oct 01, 2019

1 Star Review by Robert Kinsler

Overall

After a decent process "ordering" the cabinets, our entire experience has been one frustration after another after another after another.

Nearly our entire order arrived (2-3 weeks later than we were told it would) with major paint and finish issues and several cabinet construction quality issues (uneven face frames, pitted and cracked sides, broken drawer sliders).

There were also several errors in the order itself placed by Shah. Not enough crown molding, missing shelving molding (though we got (and paid for) 10+ feet of extra shelves and other molding pieces we didn't need) cabinets too big or small, etc.

We have now gotten 3 shipments of various replacement parts, all of which have also had quality issues. Doors arriving dramatically bowed // bent, continued finish // paint issues, missing predrilled hing holes, etc. All of this has been exsaurbated by horrible communication.

We have attempted to give Pandora and Medallion // ACPI Corp an opportunity to fix the issues but this process has dragged on with half response emails or just a lack communication, and several items still unresolved.

Shah is a "nice" guy, but he has not stood behind the product or made things right. Instead acting as if none of these issues are his and as if he is doing us a "favor" for limited help he has offered. Entering into the 5th month trying to resolve this, this experience has destroyed what should have been an exciting and happy time for us ... moving into a new home and with an updated modern kitchen. This experience has been one of the most frustrating contract // vendor interactions my wife and I have ever had (and we have renovated 4 homes between the two of us).

Google Review
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