The tech from ESM, Jacob, was fantastic. Very pleasant, knowledgeable, and thorough. He performed both the needed repairs and our annual service. Thanks Jacob!

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Submitted by Lloyd Proctor on Tuesday, Jul 02, 2024

5 Star Testimonial by Lloyd Proctor

Overall

Jacob did a great job. I had to admire how persistent he was in tracing down the problem with the generator engine. He also took the time to explain to me what had been going on with the generator engine.

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Submitted by Michael Robbins on Wednesday, Jun 26, 2024

5 Star Testimonial by Michael Robbins

Overall

Parker was polite, friendly and professional. He was also able to correct another problem with a load shedding device while here. Would welcome him to do work here anytime

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Submitted by Thomas Johnson on Friday, Jun 21, 2024

5 Star Testimonial by Thomas Johnson

Overall

We are very pleased with Noah and Jacob. They arrived on time and took us through the installation process in ways that we could understand. They appeared to work well with the Fielding technicians. We can highly recommend them and ESM!

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Submitted by Paul Poore on Monday, Jun 17, 2024

5 Star Testimonial by Paul Poore

Overall

Excellent and professional job by Charles and his helper. Install went smoothly and left everting including trench nice and neat. Highly recommend them as installers and so pleased I went with Electrical Services of Maine. Thank you again!

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Submitted by William Wlodarczyk on Monday, Jun 10, 2024

1 Star Testimonial by William Wlodarczyk

Overall

In February 2024, we arranged a site visit for a generator installation, with Chelsea from the company visiting our property. Unfortunately, during her visit, Chelsea didn't take any measurements and suggested placing the generator near the garage without considering federal guidelines for its placement. Subsequently, when we attempted to install a second propane tank as instructed, we discovered that the proposed location didn't meet the required distance of 10 feet from the existing tank.

This oversight led to frustration and disappointment, especially as CN Brown, the gas company involved, expressed disbelief at the suggested placement. To resolve the issue, we were left with no choice but to relocate all three propane tanks, incurring an unexpected expense of $5,000.

In an effort to address the situation and discuss potential accommodations due to the added costs, I reached out to Jason, the customer service manager at ESM. However, despite our concerns, Jason expressed little willingness to accommodate us and even suggested that our relationship might not proceed positively.

After waiting patiently for six months for our appointment, we were dismayed to be informed that the company would no longer be proceeding with the installation due to their initial error. This experience has left us deeply disappointed with the level of service provided by the company.

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Submitted by Donald Miville on Thursday, May 30, 2024

5 Star Testimonial by Donald Miville

Overall

Noah and his assistant did a great job installing our new 15kw Generac generator. They were fast and efficient, while remaining patient to my questions and thoroughly explaining everything they did. When finished, they left the work areas inside and outside our house neat and in order. Definitely a FIVE star team.

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Submitted by Alexandra Hughes on Thursday, May 30, 2024

4 Star Testimonial by alexandra hughes

Overall

The tech was wonderful and made me feel confident. The only reason I can't give five stars is there is no reason a company can't give you a better range of time of when a tech is going to arrive then an eight and a half hour window. Even the day before they could not narrow down anything more specific than 7:00 a.m. to 3:30pm. I understand they don't know what they're going to run into before they arrive but there are plenty of other service industries that are in the same situation and they managed to give you a two or three hour window. This can and should be improved. The rest of my experience was great. I have used this company before and I will use them again it's just frustrating to have to have an entire open day sitting at home not knowing

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Submitted by Ron H on Friday, Mar 29, 2024

5 Star Testimonial by Ron H

Overall

Very pleasant and thorough. Explained everything and answered all my questions.
Represented EMS very well...can't say enough good things....wish all workmen acted and performed as Jacob did today...suggested my brother in law utilize EMS for his project...

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