Just had 8 paradigm 8300 windows installed. In about 3/4 of all the windows the moulding in the corners is rounded. Looks very sloppy when there is a mix of some squared corners and round corners. A rep did come out and tell me that were all in spec though. They just look bad.

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Submitted by Donna Roncase on Monday, Oct 16, 2023

2 Star Testimonial by Donna Roncase

Overall

I purchased a sliding glass door for the maintenance. Grids in between glass make cleaning easy but I would never purchase this brand again. This are marks between glass and I have cleaned this door many times and when the sun shines thru it looks horrible. Not clear and clean. I have reached out to company and there response was swift but they keep asking me to take pics but I can’t. You have to see it in person and at certain times of the day. I had an Anderson sliding glass door that last at least 25 years and never had an issue with the glass. Lesson learned.
If you are not fussy about how clean your windows look, then go ahead and purchase this brand.
I am not happy about glass situation and paid a significant amount for this door.

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Submitted by Jobanpreet Singh on Wednesday, Aug 09, 2023

1 Star Testimonial by Jobanpreet Singh

Overall

They don’t even deserve 1 star worst ever receiver. On google maps they said open till 4.30 I called the shipping/Receiving department no one picked the phone, receiving closed by 2.30 pm. I get here by 3.20 pm now have to wait 16 hours to for next say to get unload. Never coming back here with the load worst ever receiver ???

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Submitted by Nancy Felicity Haselton on Friday, Feb 17, 2023

1 Star Testimonial by Nancy Felicity Haselton

Overall

Bought a series of windows for a new build. Delivered broken. No response from dealer or Paradigm despite leaving messages, contacting through website, etc. AVOID AT ALL COSTS. ZERO CUSTOMER SERVICE. Personally reaching out to Maine Attorney General and BBB to seek resolution.

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Submitted by David Goodwin on Monday, Jan 30, 2023

5 Star Testimonial by David Goodwin

Overall

Great customer service had some seal failure contacted them gave them the information and they sent out 12 new sashes to replace the ones installed 15 years ago. As a retired contractor is why I used their windows for my customers.

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Submitted by Ran Danburg on Sunday, Dec 11, 2022

5 Star Testimonial by Ran Danburg

Overall

I had 20 Paradigm Windows installed about 15 years ago. These windows are of excellent quality. Eric of Portland, ME, stands behind Paradigm's product warranty. He replaced 10 sashes that over many years became foggy, at no cost to me. My house is looking beautiful again thanks to Eric's assistance. I highly recommend Paradigm Windows and would not hesitate to buy them again in the future.

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Submitted by Mike Schermann on Wednesday, Dec 07, 2022

5 Star Testimonial by Mike Schermann

Overall

Had 30 Paradigm Windows replaced in June 2022 and later noticed a scratch in the glass. Contacted customer service and Eric O promptly responded with order for replacement. Lou came out about 3 weeks later and installed my new window. Great service by Eric and Lou. Much appreciated! Mike

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Submitted by Bill S on Saturday, Aug 13, 2022

5 Star Testimonial by Bill S

Overall

Just installed 36 paradigm windows in my 1870 built Victorian. Every one of them was delivered in perfect condition and all fit snug as they should. Love these windows, especially compared to the old single pane ones we just got rid of.

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Submitted by J Dd on Tuesday, May 24, 2022

4 Star Testimonial by J Dd

Overall

This has been a very stressful experience for me as a new home buyer.

Beautiful black windows with large frames all damaged; scuffs chipping discoloration. Took about three weeks to get ahold of the proper employee to start the warranty process. Need all window sashes replaced and sliding door sash/ tempered glass as glass had gnarly scratch (detected by serviceman).

First trip up to the house sashes are damaged beyond anything I’ve seen. The service man was embarrassed and stopped opening the sashes as each one was in progressively worse condition. He called his manager and stated new sashes would be ordered with an improvement In quality control measures.

They send out a painter from New Jersey to paint window frames. Did a good job, some overspray but it was cleaned up relatively easily.

Six weeks later arrives at my house to replace sashes. The company ordered the wrong type of glass for the window sashes. They come up to install sliding glass door tempered glass and the panel had a different appearance compared to what was originally installed (wife is not happy!).

So now I have to wait who knows how long to get replacement sashes installed and a new door sash with glass. It really is an inconvenience to take off work, clean up, and hope indoor window trim does not get damaged as anything is possible.

Matt and Cody have been pretty good. They’ve taken accountability, respond relatively quickly, and it seems their quality control has improved as new sashes with incorrect glass type appeared undamaged (paint was intact with no defects). I’ve read the responses to one star reviews and feel better that quality control is a primary focus.

I will update this review once the work is complete. I want to love the product as the windows are extremely efficient with an amazing look… but this experience has really deterred me from wanting to install their painted products again. Will update this review when warranty work is completed.

Update: 99% of the imperfections corrected by techs. Matt is top notch. Just waiting on a sliding door. I love these windows and hope quality control issues going forward are resolved. Last picture includes repainted trim, two new sashes that were resprayed. Thank you Paradigm.

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