I had Wolverine Power install a 10k unit last January. Even through they rescheduled the install three times, I finally got it installed. Last Sunday the unit went out. I have contacted them and left messages for the service manager and have received no response. I can see them being busy and letting me know It might be a week or two to get someone out but no response at all is very unprofessional and disrespectful. I have been in the service industry for 25 years and I know that good follow-up and communication is key to customer satisfaction. I'll be moving on to a different company for service.

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Submitted by Michael Jurecki on Friday, Apr 08, 2022

4 Star Review by Michael Jurecki

Overall

It is 10:29pm 3/30/22. Over the course of the last three months I have spent over $2000 to get Wolverine Power Systems to get my relatively new Generac generator to simply turn on automatically when the power goes out. They have been out here at least three times with this being the primary goal, charging me for the service calls and replacing parts to no avail. The last visit they left with the proclamation of success.

Not so. I just woke up to find out I have a running generator but no electricity. So, despite the $2k plus I’ve paid this company to fix my generator so it automatically switches on (the way it is designed to do) when my power goes out I had to go out in the freezing ran, wind, dark to manually figure out how to switch it on —- good thing I was here or I would have suffered lots of broken pipes etc.

So far the only thing that seems to work well at this company is their accounting department that emphatically insists on you paying upfront for services before they show-up. After two unsuccessful visits I finally convinced them to give me a break and allow me to pay them after their visit (which I did in full) only to find out that again, they didn’t fix the problem.

Not a happy customer …. To be continued

On 4/7/22 Wolverine’s service Technician Dennis came out to our house and fixed our generator at no additional cost to me. I believe he is an excellent technician and he spent a significant amount of time diagnosing the problem and trying different solutions to fix the issue with success. I also must give him extra credit due to the complexity of my system having one generator with two boxes servicing two building.

Although it was somewhat of a struggle solving this problem, a gentleman by the name of Kyle who manages customer service for them said all the right things and backed his words up with actions. I’m happy with the end result and will continue my service agreement with them and recommend them for service work, especially, if you have a complex system like mine.

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Submitted by Amanda Bloss on Thursday, Mar 31, 2022

1 Star Review by Amanda Bloss

Overall

Absolutely the worst service provider for Generac generators! After double charging us and waiting forever for a $2 part. Our generator still doesn’t work. So we paid well over $700 to have it fail on the first outage. Absolutely ridiculous and terrible customer service.

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Submitted by Robert Smith on Wednesday, Aug 12, 2020

5 Star Review by Robert Smith

Overall

This commentary is in regard to the professionalism of Wolverine Power and interactions with them during the purchase and installation of a Generac 22kW residential unit. From initial contact to dealing with inhouse technical staff and their field technicians the Wolverine Power staff members have been courteous, prompt, direct and efficient. As a result of my dealings with them at least four more Generacs have been purchased by acquaintences in this area.

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Submitted by Adam Osmun on Thursday, Jul 21, 2016

1 Star Review by Adam Osmun

Overall

Working with Wolverine Power has been a nightmare both times I've needed repairs. The slogan "We're prepared," is absolutely NOT the case. The techs have been nice, but both of my experiences have left me waiting on parts for a month. After the parts were installed something else wasn't accounted for and we had to wait weeks again... Both times. I will be working with a different company next time, and from now on.

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