Window & Door Contractors
Kentwood, Michigan, 49512
Submitted by Terri Iden on Friday, Jul 19, 2024
Absolutely ? love our new windows! Very professional. Had our windows earlier than expected. Installed in less than 4 hours. We could not be happier. Window World will be our choice when getting our new siding also.
Submitted by Sarah Robinson on Thursday, Jul 11, 2024
Jarod and his team did a phenomenal job on replacing 3 windows. They were extremely fast, efficient, and courteous. They patiently answered questions and worked around a curious toddler watching every aspect. One window is particularly large. The wood strip was nailed in, the installer decided to move it in order to have it cover more and look nicer. They really paid a lot of attention to detail to make it look nicer inside and out.
Submitted by Keagan Locke on Monday, Jul 08, 2024
We had a great experience with Window World! Someone called me within 5 minutes of submitting my request for a quote and getting the windows ordered was very smooth. We even got our windows 3-4 weeks earlier than we expected. Quick install and everything is great! We will definitely use Window World again should we need anything else.
Submitted by Rebecca Keane on Monday, Jul 08, 2024
Window World was wonderful from start to finish. The sales rep was very knowledgeable and and friendly. We chose to go with window world because they had great pricing, an excellent product, a transferrable warranty and an well-established history in our area. The installation went seamlessly. After 1 month, we’re very happy with our windows.
Submitted by Jeff Panian on Tuesday, Jul 02, 2024
Had the rep come to the house and provide a window quote.
First red flag, when given the quote the final numbers looked good. However upon review of the quote I noticed several lines with quantities and no price. I inquired and was told “oops” I forgot to add it in. Corrected quote only to find more blank lines. Final quote several thousand dollars more than original quote due to oversights of the representative.
Felt a little like bait and switch, however mistakes happen. We ultimately wanted to move forward with a modified quote not replacing all windows (most replaced but not all).
We applied for financing and scheduled an appointment for the final measure.
Second red flag, no call no show for final measurements.
Next day my wife is out at appointments and I’m working from home. Owner shows up to measure. I’m like, hey I think the appointment was for yesterday. We work from home and schedule specific times so we can put the dogs away, and not have conflicts with work.
I told the guy, sorry my wife was not home and he will have to wait and reschedule.
He said, “well the windows are here right”
No offense, but you no called no showed. You apparently left a message on my wife’s phone 15-20 minutes before you showed up on another day, and no apologies for the mix up, but give me an attitude when I tell you, you need to reschedule.
Zero ownership of his teams mistakes, no apology for messing with my schedule, just attitude.
He said he wouldn’t be in business for 20 years if this was normal.
I said, well I guess it was just bad luck for me. He literally just said yup bad luck for you.
Again no, I’m sorry for the mix up or anything. Just bad luck for your inconvenience.
Maybe the red flags are warranted???
Wow! Don’t ignore the red flags!
Had several other quotes after Window World.
Went with Champion, amazing warranty. Costs more, but they are professional and the warranty is hands down better.
Don’t settle for mediocre, when you can have better!
Submitted by Nathan Keys on Wednesday, Jun 19, 2024
These folks did an amazing job in a very short time. Were in at 7 sharp and out at 11. Crazy! Everything was sealed and hung properly, cleaned up and looks great. We have a century home that we are updating slowly but surely and these windows are a wonderful update that looks awesome.
Submitted by Brook Nichols on Friday, Mar 22, 2024
We have used Window World for two investment properties and have been happy with the service both times. The most recent one was a full house of replacement windows (13) and two exterior doors. It’s an old house with lots of challenges, but the crew was in and out within three hours, and everything looks amazing. They cleaned up great and communicated well throughout the process. We’d highly recommend Window World and will use them again for our next investment property.
Submitted by Joel Bouwman on Thursday, Mar 07, 2024
These windows are great! Open and close easily. Both top and bottom window can be tipped in to clean the exterior. The installers were professional and cleaned up any mess made while doing the work. Removal of old windows and replacement of new windows happened quickly to prevent high amounts of heat loss. Over all process was very fast and the job turned out wonderful. Thanks to Chelsea for the great sale and to Cory for the awesome install.
Submitted by Eric Newell on Friday, Sep 08, 2023
I’ve been waiting 4 months after install to write this review just to give them a fair chance to do what they said they would. Install was fast and the crew were all very nice. The windows themselves were installed with the glass incredibly dirty with stickers still all over them. Cleaning them was a pain and took me hours. After they left there were lots of handles and screens missing. The covers are all different colors as well. They said they would replace them all in just a few weeks. They did come back in a few weeks, but they had all the wrong parts again. 4 months later I’m still getting the same answer everytime I ask. It’ll be just a few more weeks they say. I’ll let the pictures do the rest of the talking
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